Customer Enablement Program Manager

Elite Technology

8d•$120,000 - $138,000•Remote

About The Position

The Customer Enablement Program Manager is responsible for designing and executing strategic programs that empower customers to successfully adopt and maximize value from our products and services. This role bridges cross-functional teams to deliver scalable, high-impact enablement initiatives that improve customer onboarding, product adoption, and long-term satisfaction.

Requirements

5+ years in customer enablement, customer success, or program management.
Strong understanding of SaaS onboarding, training, and lifecycle management.
Experience with LMS platforms, content authoring tools, and analytics.
Excellent communication and stakeholder engagement skills.
Bachelor’s degree in Business, Education, or related field
Ability to translate customer insights into actionable strategies.

Nice To Haves

Master’s preferred.
Familiarity with Knowledge-Centered Support (KCS) and customer journey frameworks.
Experience in legal tech, enterprise SaaS, or professional services environments.

Responsibilities

Program Strategy & Execution: Develop and manage customer enablement programs aligned with business goals. Lead initiatives that address training gaps, serviceability issues, and customer pain points.
Customer Journey Optimization: Map and analyze the customer journey to identify enablement opportunities. Implement automated onboarding communications and self-service resources.
Cross-Functional Collaboration: Partner with Product, Support, Marketing, and Customer Success teams to ensure enablement content and delivery are aligned with customer needs and product updates.
Content Development: Create and maintain help center articles, training videos, playbooks, and other educational materials. Leverage internal SMEs and Communities of Practice to scale content creation.
Customer Feedback & Continuous Improvement: Establish customer focus groups and feedback loops to refine enablement strategies. Use data and insights to iterate on program effectiveness.
Team Leadership & Enablement Culture: Lead or support a team of enablement specialists. Foster a culture of learning, transparency, and customer-centricity across the organization.
Perform other duties as assigned to support departmental and company objectives.

Benefits

Competitive Compensation Package ($120,000 - $138,000 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program