Enablement Manager

Choice Hotels

9d • $115,000 - $135,000

About The Position

The Enablement Manager is responsible for overseeing and coordinating critical aspects that drive organizational success. This role focuses on developing and executing communication strategies, managing and delivering employee training programs, and aligning departmental initiatives with enterprise goals through ROCS growth and competitive advantage. The Enablement Manager plays a vital role in fostering a culture of effective communication and continuous learning across the organization.

Requirements

• 5-7 years of Revenue Management experience.
• Comprehensive understanding of Revenue Management principles and philosophies, tools, and reports, as well as industry-standard metrics and related reports.
• Excellent written and verbal communication skills.
• Ability to partner and collaborate with all levels of leadership.
• Proficiency in Microsoft Office and SharePoint, especially Word, PowerPoint, and Excel.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to manage multiple projects and prioritize tasks effectively.
• BS/BA degree in Hospitality, Business, or related field or equivalent combination of education and work experience

Nice To Haves

• Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, and GDS systems is a plus.
• Revenue Management certification (CHRM or CRME) preferred.

Responsibilities

• Design, implement, and manage training and development programs and resources to enhance the skills and capabilities of team members and vendors; determine program effectiveness through franchisee feedback and maintain a culture of continuous improvement.
• Maintain and update department SOPs, job aids, resources, and materials to ensure accuracy and relevance.
• Collaborate with department leaders, subject matter experts, and vendors to identify training needs and develop customized training plans.
• Evaluate training and service offering effectiveness through assessments, hotel satisfaction surveys, and other feedback, making improvements as necessary.
• Coordinate cross-functional projects from scope definition to post-project reviews , ensuring timely delivery and capturing lessons learned for future enhancements.
• Lead communication and engagement strategies across internal and external channels , creating clear, consistent messaging and managing stakeholder relationships.
• Create and manage engaging and informative content for various platforms, including newsletters, websites, resource libraries, and presentations.
• Act as the primary point of contact for communication plans and activities , fostering positive relationships with key stakeholders.
• Stay current with industry trends and best practices to continually improve programs and service offerings; leverage opportunities to attend industry events and conventions.
• Provide hotel portfolio Revenue Management support and service coverage as needed.
• Perform other duties as assigned.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees