Enablement Analyst

Heathos LLC•Fort Lauderdale, FL

21d

About The Position

The Enablement Analyst is a hybrid strategic–operational role that combines enablement operations, VOC insights, analytics, and light marketing/communications to support agency and Account Manager readiness. This role connects data, product functionality, and enablement communication into a single, streamlined workstream. The Analyst translates business needs, client feedback, and system gaps into insights, product improvements, and clear messaging that drives adoption and reduces escalations.

Requirements

3-5+ years in enablement, product operations, business analysis, or program/project management
Bachelor’s degree in Business, Communications, Analytics, Information Systems, a related field, or equivalent.
Experience turning VOC into requirements or solutions
Experience building enablement materials, training content, or communications
Experience with CRM, dashboards, or operational systems
Analytical & systems thinking
Requirements writing / product operations
Structured communication + content creation
Ability to translate complex problems into simple narratives
Strong cross-functional influence
Familiarity with CRM tools, BI dashboards, or product lifecycle systems
High ownership, precision, and follow-through

Nice To Haves

Experience supporting sales, customer success, or agency operations
Experience with LMS platforms or product adoption programs
Familiarity with Agile methodologies
Experience in healthcare, insurance, or regulated industries

Responsibilities

Own execution of the enablement tools roadmap
Maintain structured intake process for VOC, Account Manager feedback, and agency escalations.
Oversee adoption, usage, and agency behavior.
Identify trends and the “Top 3 recurring issues” monthly; translate into solutions (internal/external customers)
Provide data-driven insights for cross-functional planning and leadership decisions.
Convert unstructured agency and Account Manager feedback into actionable requirements
Surface themes, risks, sentiment, and friction points in executive-ready summaries
Ensure VOC insights guide product and operational prioritization
Assist enablement director to build clear, concise enablement content: Account Manager toolkits Pulse updates Release notes Quick guides & “What’s New” content
Align messaging to ensure clear communication on LMS, decks, playbooks, and agency communications
Ensure consistent brand voice, clarity, and accessibility across enablement collateral
Act as an important connective tissue within the organization
Run cadence for roadmap reviews, defect/risk huddles, and VOC/insights rhythms
Maintain governance around intake, prioritization, and delivery accuracy