EMS Quality Assurance Analyst

Galveston County Health District•Texas City, TX

About The Position

Galveston County Health District is seeking an experienced and quality-driven EMS Quality Assurance Analyst to support the Galveston Area Ambulance Authority (GAAA). In this role, you will lead the daily operations of our Quality Assurance Program, helping ensure exceptional patient care, documentation accuracy, regulatory compliance, and continuous improvement across emergency medical and transport services. Why Join Us? We offer a career with fantastic benefits, including: • Amazing retirement package to secure your future • Affordable medical insurance to keep you and your family covered • Generous paid time off so you can recharge • FREE life insurance & long-term disability for peace of mind • FREE parking - because the little things matter too!

Requirements

High school diploma or equivalent required
4+ years of Paramedic experience in EMS operations, including 2+ years leading an EMS team OR 4+ years of full-time RN experience in emergency care
Current Texas Paramedic certification/licensure with no unresolved DSHS complaints OR current Texas RN license
Certified Ambulance Documentation Specialist required
Experience maintaining compliance within an established EMS Quality Assurance program
Strong knowledge of EMS documentation, patient care standards, protocols, and applicable state laws
Knowledge of medical terminology, clinical practices, procedures, and first aid applications
Understanding of drug, supply, equipment, and medical record security and inventory control
Basic knowledge of ambulance and rescue vehicle operations and equipment maintenance
Knowledge of continuing education requirements, risk management, and safety strategies
Strong written, verbal, and computer skills, including Microsoft Office
Customer-service oriented with excellent attention to detail
Valid Texas driver’s license (or ability to readily obtain)
Ability to travel locally as needed without reliance on organization vehicles
Willingness to work evenings and weekends if necessary
Must meet immunization, ICS training, background check, DMV/MVR, and drug/alcohol screening requirements

Nice To Haves

Associate degree preferred
Equivalent education and experience may be considered

Responsibilities

Manage and maintain the EMS Quality Assurance Program in compliance with Texas DSHS regulations
Monitor patient care documentation to ensure accuracy, completeness, and compliance with GAAA standards
Review over 95% of patient care records and provide regular reporting to EMS leadership
Ensure adherence to patient care standards, medical director protocols, HIPAA, and all applicable laws and regulations
Identify trends, opportunities, and risk areas through QA reviews
Recommend and support staff education and training based on QA findings
Assist with staff development initiatives and documentation standard improvements
Collaborate with the EMS Medical Director and Chief of EMS on research and quality improvement projects
Support continuous improvement of policies, procedures, and patient care standards
Present QA findings and recommendations regularly to the Chief of EMS
Perform other duties as assigned