EMS Operations Manager
NorthPoint Search Group•Detroit, MI
16d•$90 - $95
About The Position
This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines. The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.
Requirements
- High School Diploma required.
- Valid Driver’s License.
- State or National Registered Paramedic certification.
- Minimum 3 years experience as a paramedic in emergency services.
- Minimum 3 years experience in EMS leadership or management.
Responsibilities
- Lead EMS operations including 911 and interfacility transport services across Michigan.
- Oversee hiring, training, performance evaluations, and HR-related decisions.
- Monitor and manage budgets, staffing levels, and service metrics.
- Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
- Serve as a liaison to hospitals, public safety agencies, and government entities.
- Respond to service inquiries and handle operational issues 24/7.
- Supervise Field Training Officers and coordinate continuing education.
- Report to leadership monthly with performance analytics and improvement plans.
- Support protocol development and technology implementation.
- Maintain records, certifications, and regulatory documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
