EMS Mobile Crisis Worker (76019)

Prestera Health Services•Charleston, WV

20d•$26

About The Position

The EMS Mobile Crisis Worker responds with EMS to assist consumers and their family/legal guardians when a crisis arises. Responsible for the evaluation, management, and stabilization of the crisis as identified by the consumer/family. Collaborates and engages with EMS staff to provide the least restrictive services possible. Provides education & resources to the consumer’s family/legal guardian to promote resilience and recovery.

Requirements

Driver’s license required.
Experience or prior training working with mental health, substance abuse, or crisis preferred.
Knowledge of community resources related to psychiatric services is preferred.
Possesses strong written and verbal communication skills, time management and organizational skills with the ability to complete multiple tasks and high volume of work while on a deadline.
Ability to learn, navigate, and work daily in the EHR system effectively.
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Proficient in Microsoft Office applications.
Must be able to lift up to 15 lbs.
Bachelor’s Degree in a Human Services Field (Psychology, Counseling, or Social Work).
Maintains First Aid/CPR certification.
Maintains current crisis prevention/intervention training.

Responsibilities

Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members.
Provides face to face and phone crisis support/services to individuals via the EMS runs, crisis line, walk-ins, or on scheduled crisis visits.
Answers all incoming calls quickly with standard greeting and screening protocol.
Provides crisis assessment/support visit within an hour of the crisis call unless approved by supervisor.
Provides case consultation to staff as requested.
Completes crisis safety plans on individuals when assessments are completed face to face.
Receives calls and refers consumers and families to additional services based on individual consumer need.
Works different shifts and provides on call coverage for mobile crisis.
Completes shift reports to the oncoming shift.
Assures documentation is completed by the end of shift.
Provides hand off communication to staff when an open consumer accesses crisis services for support.
Completes follow-up activities with assigned consumers.
Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports
Utilizes technology provided to perform job efficiently and effectively.
Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.