EMS Dispatcher (SSCII)

Allegiance Mobile Health•Carrollton, TX

13d•Onsite

About The Position

Allegiance Mobile Health is seeking experienced dispatchers for its Ellis County 911 dispatch center, located onsite in Carrollton, TX. This position is responsible for receiving information from customers regarding transports, ensuring safe, efficient, and timely transportation, and determining the appropriate transport type for each situation. The role involves allocating resources through sound decision-making to achieve optimal response times and meticulously tracking and documenting all relevant events.

Requirements

Excellent customer service and effective communications skills.
Ability to multi-task in high stress situations.
Proficient in basic computer operation.
Ability to problem solve in a variety of situations by using all resources available.
Works well with a diverse group of customers and coworkers from a variety of backgrounds.
Ability to learn the geography of the areas served to provide accurate response time estimates to customers and agencies.
Exercises sound judgment in an array of situations.
Works cooperatively with team members, public safety agencies and the public.
Comprehend and make inferences from written materials such as operations manuals.
High School Diploma or equivalent.
Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.
Knowledge of Medical Terminology.

Nice To Haves

Bilingual preferred

Responsibilities

Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
Obtains and provide mapping and routing information to units.
Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.
Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.
Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.
Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.
Provides excellent customer service to the general public as well as callers from healthcare facilities.
Adheres to company policies and procedures.
Performs other duties as assigned.