EMS Dispatcher-Massena

Rochester Regional Health

19h • Onsite

About The Position

The EMS Dispatch Supervisor is responsible for supervising and managing the daily operations of the EMS communication center and its team. This includes coordinating emergency medical responses, ensuring the appropriate allocation of resources, and overseeing the dispatchers’ performance. The EMS Dispatch Supervisor plays a key role supporting interdepartmental collaboration and teamwork with departments and staff to achieve internal and external customer satisfaction.

Requirements

• Requires three to five years of administrative experience or equivalent work history within an EMS service.
• Completion of the Communication Center Manager course (CCM) within 12 months of hire date

Nice To Haves

• Bachelor’s degree in business, healthcare management or related field
• Must possess a working knowledge of industry laws, rules, and regulations.
• Knowledge and/or experience with integrating medical transportation services and healthcare
• Knowledge of EMS/911 Dispatching operations
• Communication Center Manager course (CCM)

Responsibilities

• Supervise and support the communication center team during daily operations, ensuring efficient EMS response and resource allocation.
• Manage crew scheduling, job assignments, and call flow processes to optimize service delivery.
• Oversee field operations for compliance and assist with staff training initiatives, policy implementation, and accurate payroll processing.
• Audit billing claims and transport documentation to ensure regulatory and organizational compliance.
• Monitor and validate statistical reporting, interpret operational data, and provide actionable insights for process improvements.
• Contribute to the development of short- and long-term goals aligned with EMS performance objectives.
• Oversee the maintenance and performance of all EMS and communication center equipment.
• Collaborate with IT to develop, implement, and update dispatch technologies, including radio and phone systems.
• Ensure all information systems are optimized to support operational efficiency and reporting accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees