EMS Dispatcher-1

UMC Health System•Boston, MA

1d•Onsite

About The Position

The EMS Dispatcher functions as the primary communicator between requesting parties and ground ambulance personnel during critical periods. This role involves answering 911 calls, quickly establishing case entry input into the CAD and ProQA systems, and dispatching appropriate units. The dispatcher coordinates the dispatching and notification of relevant personnel and agencies for ambulance assistance, and manages local and regional communication needs for EMS agencies during mass casualty incidents within the South Plains region. Additionally, the position may require preparing reports on equipment status and inventory on a daily, weekly, monthly, or quarterly basis, and performing other assigned duties related to Lubbock EMS Priority Dispatching.

Requirements

High School Diploma or GED
Successful completion of the Lubbock EMS Basic Telecommunicator course within 60 days of hire into the role
Successful completion of the Lubbock EMS Priority Dispatch EMD course within 60 days of hire into the role
Must possess the ability to maintain sound judgement during telephone interrogation, unit selection, and dispatching during periods of physical and emotional stress
Ability to initiate and complete dispatching and vehicle crew tracking procedures
Computer literacy
Ability to type 40 wpm with a high degree of accuracy

Nice To Haves

Knowledge of CAD helpful
Knowledge of the Lubbock geographical areas or the ability to effectively read GPS coordinates

Responsibilities

Answer 911 calls and quickly establish case entry input into the CAD and ProQA and quickly dispatch the appropriate units
Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance
Coordinates the local and regional communication needs of EMS agencies during mass casualty incidents within the South Plains region
May be required to prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis
All other assigned duties related to Lubbock EMS Priority Dispatching