Dispatcher 1
Schurz Communications•Sergeant Bluff, IA
•Onsite
About The Position
Long Lines Broadband has an immediate opening for a Dispatcher/Tier 2 Support. The primary purpose of this position is to receive service call requests, then dispatch, schedule, and follow-up on work orders. The goal is to minimize missed appointments and maximize the productivity of Technical Field personnel.
Requirements
- High School Diploma or equivalent
- 1 year of prior customer service experience in cable, field or office environment
- Experience with CRTs, calculator, 10-key, telephone, and personal computer
- Ability to maintain records in a well-organized manner
- Good verbal, written and interpersonal communications
Nice To Haves
- Knowledge of cable industry or service industry is helpful
Responsibilities
- Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment
- Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians
- Monitors technician’s work order status and adjusts throughout the day
- Monitor outages and system wide issues
- Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
- Places outbound calls to customers both pre-and post-service
- Performs other duties as assigned
Benefits
- Group health & dental insurance
- 401(k) program with company match
- Generous PTO program
- Company wellness program
- Employer-paid short- and long-term disability
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
