EMS Dispatcher - Albuquerque Ambulance

Presbyterian Healthcare Services

1d•Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled EMS Dispatcher for Albuquerque Ambulance Service. How you grow, learn and thrive matters here. • Educational and career development options, including tuition and certification reimbursement, scholarship opportunities • Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern) • Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions) • Malpractice liability insurance • Loan forgiveness through the New Mexico Higher Education Department • EPIC electronic charting system Join Albuquerque Ambulance Services (AAS) as an EMS Dispatcher or System Status Controller, you'll be at the heart of emergency response, coordinating with fire units and communication centers and dispatching medical ambulances for both urgent and routine calls. You'll play a crucial role in deploying and managing AAS resources while getting to know other communication roles. You'll be a key player in ensuring smooth and efficient emergency operations. At AAS, we prioritize your well-being with comprehensive benefits from day one, including medical, dental, vision, and retirement options. Enjoy access to free on-site and community gyms. Our supportive environment fosters professional growth, offering in-house continuing education and opportunity for advancement. Embrace the diverse landscapes and recreational opportunities New Mexico offers while advancing your career in a dynamic and fulfilling role. Join AAS and thrive in a community where your skills, compassion, and professional development are valued. Type of Opportunity: Full Time (0.9 FTE/36 hours per week) Work Schedule: (3) 12 Hour shifts in Days (0600-1800) or Nights (1800-0600) We support you at AAS. Here's how. Onsite gym at AAS, discounted gym memberships citywide Education assistance toward a Bachelor’s and/or Master’s Degree Medical, Dental, Vision benefits effective day one Retirement options with organizational match On-site social workers supporting staff Onsite gym at AAS, discounted gym memberships citywide Education assistance toward a Bachelor’s and/or Master’s Degree All in-house carded classes (i.e. BLS) Logis CAD software Shift Differentials $1.00/hr Ambulance Service Differential, earned on all hours worked. $5.00/hr Night Differential, earned on eligible night hours, stacks on base rate. $3.00/hr Weekend Differential, earned on eligible weekend hours, stacks on base rate. How you support the community.

Requirements

High school diploma or equivalent required
IAED, BLS, and NM EMD required by the end of training

Nice To Haves

Working knowledge of medical terminology preferred
1 year of dispatch experience or customer service experience preferred

Responsibilities

Input requests for service and relevant information from area fire departments, and communicate with multiple agencies regarding safety, unit availability, and ETAs.
Collaborate with other SSC and utilize Logis EMS CAD software for call management.
Maintain accurate dispatch records to determine emergency medical crew availability.
Collaborate positively with city hospitals' emergency departments regarding incoming calls.
Prepare informative briefing logs for relief dispatchers to ensure smooth transition between shifts.
Attend department staff meetings, pertinent in-services, workshops, and seminars.
Input fire department calls and relay radio interactions with fire department dispatch centers and apparatus to field crews.
Dispatch and monitor ambulance units assigned to emergency and non-emergency calls.

Benefits

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
Malpractice liability insurance
Loan forgiveness through the New Mexico Higher Education Department
EPIC electronic charting system
comprehensive benefits from day one, including medical, dental, vision, and retirement options
access to free on-site and community gyms
in-house continuing education and opportunity for advancement
Onsite gym at AAS, discounted gym memberships citywide
Education assistance toward a Bachelor’s and/or Master’s Degree
Medical, Dental, Vision benefits effective day one
Retirement options with organizational match
On-site social workers supporting staff
All in-house carded classes (i.e. BLS)
$1.00/hr Ambulance Service Differential, earned on all hours worked.
$5.00/hr Night Differential, earned on eligible night hours, stacks on base rate.
$3.00/hr Weekend Differential, earned on eligible weekend hours, stacks on base rate.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.