EMS Dispatcher

Monroe Ambulance•City of Rochester, NY

8d•$20

About The Position

Full-time Overnight Rate of pay $20.00 per hour commensurate with experience Overnight shift receives an additional $3.00 stipend We offer 12-hour shifts. Rotating schedules of 2 days on 2 days off Comprehensive benefit package - including 401k with company match, paid time off, medical, dental and more! POSITION OVERVIEW The Dispatcher is responsible to handle and triage inbound calls for service, evaluate the nature of the request, and dispatch appropriate resources according to the standard operating procedures, consistent documenting of calls based on Monroe Ambulance standards. This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher and the operations team on vehicle movement throughout the shift. The dispatcher is responsible for capturing all required data points, which is critically important to the successful management of the business.

Requirements

GED or high school diploma required, Associates degree preferred, and one (1) year of responsible full-time working experience
Must be able to pass the EMD program within 6 – 12 months of hire and maintain certification during employment.
Communicate orally in the English language with the public and co-workers in face-to-face one-on-one setting or using a telephone.
Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.

Nice To Haves

Public safety experience preferred.
EMS experience preferred

Responsibilities

Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
Answer incoming calls and extracts necessary information from callers.
Evaluates incoming calls to determine the nature and urgency of the call.
Dispatches the appropriate units (police fire, EMS)
Manage the SSMP (System Status Management Plan).
Transmits messages and information to Fire/EMS units responding to calls.
Answers routine questions or refers calls to appropriate agencies or non-Fire/EMS inquiries.
Consults supervisor on non-routine matters.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Remain calm and effective under heavy workloads and in emergency situations.
Exercise good judgment in emergency situations.
Obtain and act on information quickly and accurately in emergency situations.
Understand and follow oral and written instructions in the English language.
Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
Learn job-related material through oral instruction and observation, and through structured lecture and reading to effectively perform job duties.
Learn street locations, station locations, and geography of the areas served.
Work safely without presenting a direct threat to self or others.