EMR Implementation Manager

Guardant Health

11d • Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. We are seeking a highly motivated EMR Implementation Manager to support the integration, onboarding, and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journey—from pre-launch planning to post-launch support and ongoing system improvement. This position will ensure that customers can order our products through their existing EMR workflows, driving business growth and brand loyalty.

Requirements

• Minimum of 5 years of experience in EMR implementation.
• Excellent interpersonal, presentation, and communication skills.
• Prior experience providing phone-based customer support, troubleshooting, or training.
• Strong understanding of healthcare workflows and operations.
• Problem-solving mindset with a focus on continuous improvement and customer satisfaction.
• Familiarity with healthcare regulations (e.g., HIPAA) and data security best practices.
• Bachelor’s degree in a business-related discipline required.

Responsibilities

• Partner with customers to define integration requirements for a variety of EMR platforms such as AthenaHealth, eClinicalWorks, and Epic.
• Create and manage detailed project plans, overseeing multiple customer integrations simultaneously.
• Lead weekly status meetings with customer IT teams to drive progress on integration tasks.
• Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.
• Create user-friendly guides, resources, and training materials.
• Facilitate live or virtual training sessions as needed to ensure all users are proficient.
• Provide phone support to both customers and Sales for onboarding or issue resolution.
• Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
• Provide ongoing education on new features, updates, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees