EMR Implementation Manager - Southeast

Guardant Health

1d • $129,455 - $178,033 • Remote

About The Position

We are seeking a highly motivated EMR Implementation Specialist to support the integration, onboarding, and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journey—from pre-launch planning to post-launch support and ongoing system improvement. This position will ensure that customers can order our products through their existing EMR workflows, driving business growth and brand loyalty.

Requirements

• Minimum of 2 years of experience in EMR implementation.
• Prior experience providing phone-based customer support, troubleshooting, or training.
• Strong understanding of healthcare workflows and operations.
• Problem-solving mindset with a focus on continuous improvement and customer satisfaction.
• Familiarity with healthcare regulations (e.g. HIPAA) and data security best practices.
• Bachelor’s degree in a business-related discipline required.

Responsibilities

• Project manage technical implementations with customers across various EMR platforms including AthenaHealth, eClinicalWorks, and Epic.
• Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.
• Create user-friendly guides, resources, and training materials.
• Facilitate live or virtual training sessions as needed to ensure all users are proficient.
• Provide phone support to both customers and Sales for onboarding or issue resolution.
• Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
• Provide ongoing education on new features, updates, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level