EMR Analyst II - Epic Ambulatory

Cincinnati Children's

1d • Remote

About The Position

At Cincinnati Children’s Hospital Medical Center, we don’t just work in healthcare — we help shape the future of it. Consistently ranked among the nation’s top pediatric hospitals, we are driven by innovation, compassion, and a relentless commitment to improving the lives of children and families everywhere. When you join our team, you’ll collaborate with world-class clinicians, researchers, and IT professionals who are pushing the boundaries of what’s possible in pediatric medicine. Here, your work directly impacts patient care — whether it’s through cutting-edge Epic solutions, process improvements, or helping providers deliver seamless experiences to families who count on us every day. Cincinnati Children’s isn’t just a workplace; it’s a community built on teamwork, integrity, and the belief that every role contributes to our mission: to be the leader in improving child health.

Requirements

• Bachelor's Degree or equivalent combination of education and experience
• 2+ years of work experience in a related job discipline

Nice To Haves

• Epic Ambulatory Certification (required within 6 months if not already certified). Additional Epic certifications in Phoenix, Wisdom, or Nurse Triage are highly desirable.
• Willingness to participate in Production (PRD) Support as part of a rotating on-call model, including: Serving on a core PRD Support team that provides daytime coverage on a rotating weekday schedule (one day per week when assigned). Occasional after-hours on-call support, typically limited to a few times per year.
• Experience providing production support for Epic applications, including troubleshooting, issue resolution, and coordination with clinical and technical stakeholders.
• Background in system upgrades, vendor/software integration, and/or interface build.
• 3+ years of Epic build, configuration, or support experience in a healthcare setting.
• Strong understanding of clinical workflows within ambulatory/outpatient settings.
• Experience working with providers, nurses, and clinical staff to translate requirements into Epic solutions.
• Experience in project management and time management, with proven ability to coordinate tasks, resources, and timelines to deliver successful projects.
• Experience with process improvement initiatives in healthcare IT.

Responsibilities

• Build / Configuration / Release Management Analyze, design, implement, and maintain moderately complex Epic Ambulatory systems to improve clinical care and patient management. Support and document system testing and outcomes. Develop technical solutions using standard lifecycle processes, procedures, and documentation. Collaborate on scheduling training and build environments to ensure usability and support end-user education. Independently develop Epic educational content and training materials. Recommend and participate in process improvements for education, content tracking, review, and revision. Drive the use of diverse learning methods to meet adult learning needs and clinical system education requirements.
• Leadership Take ownership of tasks with urgency and drive them to completion. Proactively identify what needs to be done and take initiative. Communicate issues and roadblocks to supervisor. Identify appropriate resources for small to medium projects. Collaborate with cross-functional teams and support project communications. Participate in design and leadership meetings for Epic Ambulatory applications. Consult with end users to ensure Epic applications and training align with patient care delivery processes. Network with internal and external experts to adopt best practices. Promote the use of industry tools to enhance efficiency and learning innovation.
• Professional Growth & Development Stay current through Epic vendor training and other educational opportunities. Conduct and participate in instructional sessions. Apply knowledge to improve skills and performance. Develop and maintain positive internal and external relationships. Motivate others, encourage teamwork, and foster a positive environment. Prepare and deliver oral and written presentations.
• Project Management Support or lead design, development, and implementation of new or enhanced Epic Ambulatory application requests. Manage project plans and documentation for moderately complex projects. Define project scope and coordinate necessary resources. Prioritize, organize, and complete assigned tasks and documentation. Facilitate communication between internal and external stakeholders. Ensure proper integration by working with cross-functional teams. Collaborate with end users to develop and validate requirements for Epic system solutions.
• Customer Support Build collaborative relationships with customer groups and stakeholders. Demonstrate advanced troubleshooting and problem-solving skills. Monitor Service Level Agreements and ensure customer-centered support. Provide end-user support through training and creation of advanced Epic educational materials. Promote adoption of change management policies and procedures. Interact with staff across the Medical Center in a professional, collaborative manner. Model outstanding customer service behaviors and maintain CCHMC CARES standards (Courteous, Attentive, Respectful, Enthusiastic, Safe).

Benefits

• Medical coverage starting day one of employment.
• Competitive retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs
• Relocation assistance available for qualified positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees