Product Architect, Epic EMR

PT Solutions Physical Therapy

About The Position

The Product Architect for Epic EMR serves as the strategic and technical leader for the design, build, optimization, governance and integration of Epic EMR systems - focused on Clinical Documentation, Cadence (Scheduling), and Ambulatory domains— supporting Physical Therapy, Occupational Therapy, Speech-Language Pathology, and specialized Rehabilitation Centers across multiple health systems and enterprise instances. The Architect ensures the Epic platform supports clinical excellence, maximizes therapy compliance, and facilitates seamless patient access through optimized scheduling. This role blends deep Epic build expertise with informatics leadership and systems architecture knowledge to advance interoperability, data-driven decision-making, and workflow optimization across diverse care environments. The Product Architect will partner closely with clinical, operational, and IT leadership to architect scalable solutions, align Epic configurations with clinical practice and business goals, and ensure consistent, high-performing user experiences across the organization’s Epic landscape.

Requirements

Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
Must be able to work successfully in a fast-paced environment.
Knowledge of federal and state employment laws and regulations
Strong strategic thinking and problem-solving abilities.
Excellent communication and stakeholder management skills.
Experience with Agile methodologies and product management frameworks.
Ability to balance short-term execution with long-term vision.
Knowledge of healthcare regulations, reimbursement models, and clinical workflows.
Epic certification required in Clinical Documentation, Cadence, or Ambulatory (multiple certifications preferred).
Bachelor’s degree in Information Systems, Healthcare Administration, or related field; Master’s degree preferred.
Minimum 5–7 years of Epic experience in a healthcare provider or health system environment.
Proven success in leading Epic implementations, optimizations, or large-scale upgrades.
Strong understanding of clinical operations, scheduling workflows, and ambulatory care environments.
Excellent communication, stakeholder engagement, and leadership skills.
Demonstrated ability to manage multiple priorities, projects, and cross-functional teams in a fast-paced healthcare setting.
Deep knowledge of interoperability standards (FHIR, HL7, APIs) and Epic interoperability tools.

Responsibilities

Lead the end-to-end architecture, design, and build strategy for assigned Epic domains (Clin Doc, Cadence, Ambulatory), ensuring stability, scalability, and interoperability across multiple Epic instances.
Develop and maintain an Epic architectural playbook (blueprint) to deliver Physical Therapy related Epic workflows and protocols with associated values to PT Solutions’ hospital partners and that supports multi-entity operations, shared data models, and federated governance.
Evaluate and harmonize Epic configurations across affiliated or acquired health systems, ensuring consistency in workflows, templates, and technical standards while respecting local variations.
Establish a shared informatics framework to guide clinical content standardization (e.g., SmartTools, order sets, documentation templates, visit types).
Anticipate system interactions, dependencies, and integration touchpoints with enterprise applications such as ERP, CRM, analytics, and patient engagement platforms.
Serve as the internal subject matter expert for Epic interoperability capabilities including Care Everywhere, FHIR APIs, HL7 interfaces, and Bridges/Interconnect.
Partner with clinicians to ensure Epic workflows reflect best clinical practice, regulatory compliance, and operational efficiency.
Translate clinical and business needs into Epic configuration designs that improve usability, quality documentation, and clinical decision support.
Utilize Epic tools such as Signal, Slicer Dicer, and Reporting Workbench to assess workflow efficiency, identify improvement opportunities, and measure impact.
Apply informatics principles to ensure Epic system design aligns with quality reporting patient safety, and evidence-based practice standards.
Collaborate with Clinical Informatics and CMIO teams to drive governance, optimization, and data-driven change management.
Coordinate technology and workflow alignment across multiple Epic instances—balancing enterprise governance with site-level flexibility.
Architect cross-instance integration models that support consolidated reporting, referral management, scheduling, and shared care coordination.
Partner with data and analytics teams to design and implement a unified data architecture, ensuring normalized data flow across Epic environments and downstream systems.
Support mergers, acquisitions, and partnerships by assessing Epic system compatibility, planning data migration, and leading cross-instance interoperability design.
Collaborate with vendor and interface teams to implement FHIR-based interoperability and seamless information exchange across entities.
Drive planning, execution, and delivery of implementations, optimizations, upgrades, and multi-instance integration initiatives, ensuring scope, timeline, and quality targets are met.
Align analysts, stakeholders, interface teams, and vendors—to ensure consistent build, workflow design, and decision-making.
Identify and mitigate project risks, manage technical and workflow dependencies, oversee structured change control, and ensure adherence to governance standards in multi-entity environments.
Direct integrated testing, training coordination, cutover planning, and go-live support, ensuring technical readiness, workflow validation, and smooth operational transitions.
Deliver clear executive updates, maintain project documentation, and lead post-go-live assessments to inform future enhancements, standardization, and optimization efforts.
Collaborate with enterprise data teams to integrate Epic data models into centralized analytics platforms for real-time visibility into clinical, operational, and financial performance.
Define and monitor key performance indicators (KPIs) such as throughput, clinical documentation compliance, access metrics, and user efficiency.
Implement advanced analytics tools, predictive models, and automation to enhance clinical operations and inform product direction.
Advocate for a data-literate culture, ensuring that decision-making across teams is informed by Epic data and performance insights.
Champion continuous improvement through iterative optimization, benchmarking against Epic Gold Stars, and adoption of new Epic features.
Identify opportunities for automation, AI, and workflow orchestration within Epic to reduce administrative burden and improve care coordination.
Stay current with Epic roadmap developments, industry trends, and vendor best practices to inform enterprise digital strategy.
Build and develop a high-performing product team by mentoring, coaching, and fostering professional growth.
Provide continuous learning opportunities, encouraging team members to enhance their skills in healthcare technology, product management, and leadership.
Create a culture of innovation, ownership, and accountability, empowering team members to take initiative.
Identify and develop future leaders within the team, ensuring long-term organizational success.
Encourage collaboration, knowledge sharing, and best practices across teams to drive innovation and operational excellence.