Empower Help Desk

Cornerstone Home Lending

4d

About The Position

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique
national home lender with a reputation of amazing service, customer
satisfaction, employee retention, and happiness. We employ people who are
passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our
brand is known for on-time closings - a key core conviction of Cornerstone. We
have successfully navigated our company through many industry cycles and changes
in regulations.

We honor
God
by using our talents to make a
positive difference
in the lives of
our Team Members, Clients, Shareholders, Communities, and the People who provide
services to us.

The Empower Help Desk is responsible for assisting end users on a day-to-day
basis with Empower related issues. They will utilize the ticketing system and
document issues and results in real time. They ensure proper functionality of
the software and oversee necessary branch/personal credential set-up and
modifications. They possess a positive attitude when working with others and
have a helpful spirit when finding solutions. This person is technically savvy,
detail oriented and works well in various business and technical settings

Requirements

• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
• Empower/ICE support related experience preferred
• Ability to support Windows and Apple systems
• Experience utilizing remote control software to troubleshoot and resolve Empower support issues
• Ability to work within all levels of the organization
• Strong interpersonal and communication skills
• Excellent troubleshooting and problem-solving skills
• Ability to prioritize tasks in a fast-moving environment

Nice To Haves

• Empower/ICE support related experience preferred
• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience

Responsibilities

• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.

Benefits

• competitive salary
• full benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree