Help Desk Technician

Smile Doctors • Dallas, TX

2d

About The Position

Looking for a position that makes you smile? We’re seeking a Help Desk Technician to join our growing team.Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. How you’ll make us better: Troubleshoot computer or network issues in a timely manner Explain computer issues to non-technical team members Effectively communicate with IT Team Members Troubleshoot Patient Management System issues Set up and maintain computer equipment as needed

Requirements

• Basic teamwork Skills
• Basic multitasking and prioritization skills
• Ability to listen and understand information verbally and in writing
• High school diploma or equivalent required
• Six (6) months previous Help Desk experience required; one (1) year preferred

Nice To Haves

• COMPTIA A+ and/or Network+ certification preferred

Responsibilities

• Troubleshoot computer or network issues in a timely manner
• Explain computer issues to non-technical team members
• Effectively communicate with IT Team Members
• Troubleshoot Patient Management System issues
• Set up and maintain computer equipment as needed

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED