Help Desk Tech

San Luis Valley Health•Alamosa, CO

13d

About The Position

San Luis Valley Health is seeking a Help Desk Tech to support the IT team with answering, triaging, and documenting support calls from end users. What you'll need: Qualified applicant will have a High School Diploma, some higher education preferred. Knowledge of and experience with Microsoft Office products and excellent interpersonal skills, verbal and written communication skills required. Previous experience in a healthcare setting preferred. What You'll Do: The Help Desk Tech will properly document support, repair, and project activities using a helpdesk ticketing system. Compile and organize statistics related to application support calls. Review, summarize, and categorize rounding notes from application support team. Compile and organize application team documentation into the Sharepoint environment. Responsibilities of this job may grow to perform IT maintenance and various IT project requests. As this is a front-line position with regular contact with physicians, nurses, other clinical staff and hospital employees, tact and a helpful attitude are necessary pre-requisites for a customer-service oriented environment. We Take Care of Our People As the largest employer in the San Luis Valley, we commit to providing our employees with quality and affordable benefits to complement a fulfilling work experience and help balance life experiences and needs. To show our appreciation of your hard work, we offer a competitive and comprehensive total benefits package, including: Full medical, dental and vision plans to suit the needs of you and your family, with low-cost copays and deductibles, all without high out-of-pocket expenses. Enjoy a generous amount of Paid Time Off and Sick Leave in your first year with accruals starting on your first day! Start saving with Retirement plans available from day one, providing up to 5% employer match after one year of employment. Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs. Add to your benefit package with a variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more. Take care of yourself with our free on-site 24-hour employee health center, and discounts to a selection of local fitness/recreational centers. Keep learning by utilizing our education program benefits to foster your growth and development. Give back to the community with multiple opportunities throughout the year to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events. Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more! Your family is our family so our employees and their family members have access to our employee support services, including up to four free counseling sessions to assist with work/life solutions. Like to learn more? Click here [https://www.sanluisvalleyhealth.org/documents/resource%20flyers/Benefit-Summary-8-25-2021.pdf] for more information on our employee benefits program!

Requirements

Qualified applicant will have a High School Diploma, some higher education preferred.
Knowledge of and experience with Microsoft Office products and excellent interpersonal skills, verbal and written communication skills required.

Nice To Haves

Previous experience in a healthcare setting preferred.

Responsibilities

The Help Desk Tech will properly document support, repair, and project activities using a helpdesk ticketing system.
Compile and organize statistics related to application support calls.
Review, summarize, and categorize rounding notes from application support team.
Compile and organize application team documentation into the Sharepoint environment.
Responsibilities of this job may grow to perform IT maintenance and various IT project requests.

Benefits

Full medical, dental and vision plans to suit the needs of you and your family, with low-cost copays and deductibles, all without high out-of-pocket expenses.
Enjoy a generous amount of Paid Time Off and Sick Leave in your first year with accruals starting on your first day!
Start saving with Retirement plans available from day one, providing up to 5% employer match after one year of employment.
Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs.
Add to your benefit package with a variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more.
Take care of yourself with our free on-site 24-hour employee health center, and discounts to a selection of local fitness/recreational centers.
Keep learning by utilizing our education program benefits to foster your growth and development.
Give back to the community with multiple opportunities throughout the year to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events.
Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more!
Your family is our family so our employees and their family members have access to our employee support services, including up to four free counseling sessions to assist with work/life solutions.