Empower Help Desk - Part time!

Cornerstone Home Lending

About The Position

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Cornerstone is seeking a Part-Time Empower Help Desk Technician to provide exceptional support to end users of the Empower loan origination system. The ideal candidate is technically savvy, detail-oriented, and passionate about helping others, with a positive attitude and strong problem-solving skills. The selected candidate must be available for training Monday through Friday from 9:00 AM to 6:00 PM CST. Following training, the regular schedule will be Saturdays from 9:00 AM to 6:00 PM CST and Sundays from 12:00 PM to 6:00 PM CST, with opportunities to provide additional weekday coverage as needed. In this role, you will assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience. Success in this position requires the ability to work effectively in both business and technical environments while maintaining a strong customer service focus.

Requirements

Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
Ability to support Windows and Apple systems
Experience utilizing remote control software to troubleshoot and resolve Empower support issues
Ability to work within all levels of the organization
Strong interpersonal and communication skills
Excellent troubleshooting and problem-solving skills
Ability to prioritize tasks in a fast-moving environment

Nice To Haves

Empower/ICE support related experience preferred

Responsibilities

Addresses customer support calls for Empower related problems, providing call resolution
Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
Credential setup and modifications for users in Empower System
Research, resolve these inquiries related to loan level issues.