Employment Resource Specialist

Gesher Human Services•Waterford Township, MI

About The Position

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL JOB DESCRIPTION The Employment Resource Specialist provides front-line support to career center customers seeking employment, training, and workforce services. This role assists individuals with job search activities, Unemployment Insurance (UI) work registration and compliance requirements, career exploration, and access to workforce system programs and community resources. The Specialist delivers high-quality, customer-centered service in the Resource Room and virtual settings, working collaboratively with internal staff and partners to ensure customers are connected to career pathway opportunities and appropriate referrals.

Requirements

Bachelor’s degree in human services, social work, education, human resources or business or related field preferred.
Two to three years’ experience linking economically disadvantaged adults with community resources required.
Interpersonal skills sufficient to communicate with participants, public, and staff.
Ability to respond effectively to multiple requests and changing customer flow.
Composition skills sufficient to prepare required reports, letters and data input tasks.

Nice To Haves

Experience supporting individuals with Unemployment Insurance processes or state workforce systems preferred.

Responsibilities

Greet customers and provide customer service in a manner that results in expressed satisfaction with services provided.
Provide orientation to services and resources available in the center.
Provide support to customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases.
Assist customers with Unemployment Insurance (UI) work registration and compliance requirements, including guidance on state workforce system registration, job search documentation, and basic system navigation, and refer claim-specific issues to appropriate UI representatives as needed.
Complete all data entry, reporting and documentation requirements in a timely and accurate manner. Data tracking systems may include OSMIS, Salesforce, AGS Prime, and Pure Michigan Talent Connect.
Conduct initial intake and basic assessments to identify employment needs, barriers and goals.
Advocate for and link customers to community resources and assessing available support services. Assist in providing warm handoff to internal staff or community partners.
Keep information on partner organizations updated, by making routine contact with to verify services and eligibility requirements.
Develop, enhance and deliver workshops for groups and individuals.
Administer and interpret vocational assessment tools such as CASAS, interest surveys and standardized/validated aptitude tests.
Other duties as assigned.