Employment Program Manager

RISE Services•Difficult Run, VA

1d•Onsite

About The Position

RISE Services is a private human services organization that supports individuals with disabilities to obtain and maintain competitive, integrated employment. We specialize in Individual Supported Employment, delivering person-centered, community-based services that help individuals identify career goals, secure real jobs with real employers, and build the skills and supports needed for long-term success. This position covers Fredericksburg to the Springfield area. Our services are provided in highly regulated funding environments and require strict adherence to service authorizations, documentation standards, and compliance requirements. RISE Services operates with a strong emphasis on professionalism, accountability, collaboration, and measurable outcomes. We partner with individuals, families, employers, and community stakeholders to remove barriers to employment and promote independence, inclusion, and economic self-sufficiency. The Employment Program Manager (EPM) is a hands-on, working supervisor responsible for delivering direct employment services while providing day-to-day leadership and oversight to Employment Specialists. This is an entry-level management role that remains heavily focused on direct, in-person client support in community and workplace settings. The EPM maintains a caseload and delivers a minimum of 30 billable hours per week of direct Individual Supported Employment services, including job coaching, employer engagement, and employment retention supports. In addition to direct service delivery, the EPM supports staff performance, ensures service quality and compliance, and helps maintain continuity of services when staffing challenges arise. This role is primarily community-based and requires regular travel to job sites, employer locations, and community settings. It is not a remote position. The EPM plays a critical role in protecting earned revenue, ensuring authorized services are delivered, and supporting individuals to succeed at work.

Requirements

Bachelor’s degree in Human Services, Social Work, Counseling, Rehabilitation, or a related field with at least three (3) years of experience in supported employment or vocational services
OR
High school diploma with at least seven (7) years of experience in supported employment or vocational services
Valid driver’s license and reliable personal vehicle
Ability and willingness to transport clients (mileage reimbursement provided)
Strong knowledge of supported employment models and employment outcomes
Demonstrated ability to manage documentation, compliance, and competing priorities
Excellent communication, organization, and problem-solving skills
Ability to work independently in community-based settings

Nice To Haves

Supervisory or staff-mentoring experience preferred

Responsibilities

Ensure employment services are delivered in alignment with Individualized Plans for Employment (IPEs), service authorizations, and regulatory requirements
Monitor service delivery through direct observation and participation in community and workplace settings to ensure individuals receive appropriate job development, job coaching, and retention supports
Identify service gaps or barriers and implement corrective strategies
Maintain a required caseload and provide a minimum of 30 billable hours per week of direct, in-person Individual Supported Employment services
Deliver in-person job coaching, employer engagement, and employment retention supports in community and workplace settings
Observe, assess, and support individuals at job sites to address real-time performance, accommodations, and workplace integration
Model best practices in service delivery and documentation
Provide supervision to Employment Specialists, including regular check-ins and performance feedback
Assign and balance caseloads to ensure authorized hours are fully utilized
Address performance concerns promptly and escalate issues as required
Participate in performance evaluations, corrective action, and improvement planning
Ensure adequate client coverage across your service region and serve as a backup direct service provider during staffing shortages, call-outs, or coverage gaps to prevent interruption of authorized services
Ensure all progress notes and employment documentation are accurate, timely, and aligned with service authorizations
Review documentation for quality, compliance, and audit readiness
Respond promptly to documentation corrections or compliance findings
Protect the organization from billing loss due to documentation or service delivery errors
Monitor employment outcomes, including job placements and retention
Participate in audits, internal reviews, and quality improvement initiatives
Implement corrective actions to address repeat issues or systemic concerns
Support onboarding and training of new Employment Specialists
Reinforce documentation standards, service expectations, and professional conduct
Share best practices and updates related to supported employment services
Coordinate with the Assistant Director of Programs and Director of Operations on service coverage and operational needs
Communicate effectively with employers, referral partners, and internal stakeholders
Represent RISE Services professionally in the community
Perform other duties as assigned to support program needs and organizational priorities