Employee Support Center Manager

Invited • Irving, TX

9h • Hybrid

About The Position

Employee Support Center Manager Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary: The HR & Payroll Employee Support Manager leads the delivery of HR employee and payroll support operations, ensuring accurate, timely, and compliant employee data within the HRIS to enable successful payroll processing. This role does not directly process payroll but is accountable for the quality, controls, and readiness of HR data provided to the payroll team. The Manager drives service excellence, data integrity, and strong cross-functional coordination between HR, HRIS, Payroll, and Operations. This role is based out of our Irving, TX home office and requires a minimum of two days per week in office (typically Tuesday and Thursday). Day to Day: Oversee HR transactional services including onboarding, offboarding, employee data changes, job changes, reporting and leave coordination. The Employee Support Team serves as tier-1 support for HR-related questions, providing guidance on policies, processes, and employee data. Establish and maintain controls to ensure HR transactions are accurately reflected in Oracle HCM, ADP E-Time, and EV6. Ensure data accuracy and alignment across Oracle HCM, ADP E-Time, EV6, and downstream payroll systems. Own HRIS workflows and approvals related to payroll-impacting transactions. Develop and maintain standard operating procedures to support data accuracy and payroll readiness. Ensure consistent execution of HR policies and procedures across all locations. Maintain strong data governance, audit trails, and documentation standards. Ensure confidential employee information is handled with discretion and compliance. Support reporting and analytics related to payroll inputs, headcount, and workforce data. Act as an escalation point for complex data or employee transaction issues. Serve as the primary owner of HR data readiness for payroll, ensuring employee data is complete, accurate, and submitted within required payroll timelines. Partner closely with the payroll team to support smooth payroll processing and resolve data-related issues prior to payroll runs. Identify opportunities to streamline HR and Payroll-support processes through automation, standardization, and continuous improvement initiatives Lead, coach, and develop a hybrid HR shared services team responsible for HRIS transactions and employee support. Set clear service-level expectations aligned with payroll deadlines. Foster a service-oriented, detail-driven culture focused on accuracy and accountability. About You: 5 years of experience in HR Shared Services, HRIS, and Payroll support analytics. 2 years of experience leading projects or teams within an HRIS or Payroll function. 2 years of experience with supporting ADP E-Time and ADP EV6. 1 year of experience with supporting Oracle HCM. Preferred Bachelor’s degree required with a preference of degree in HR, Information Systems, Business Administration, or a related field. Strong excel skills, including data analysis, reconciliations, and reporting. Experience in system configuration, integrations, and process automation. Deep understanding of how HR transactions impact payroll outcomes. Proven ability to implement data controls, workflows, and service standards. Experience supporting multi-state or complex payroll environments. What We Offer: We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: Medical, dental, and vision coverage Life insurance Short-term and long-term disability insurance 401(k) retirement savings plan Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members ) Want to learn more? Visit www.invitedbenefits.com for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Requirements

• 5 years of experience in HR Shared Services, HRIS, and Payroll support analytics.
• 2 years of experience leading projects or teams within an HRIS or Payroll function.
• 2 years of experience with supporting ADP E-Time and ADP EV6.
• 1 year of experience with supporting Oracle HCM.

Nice To Haves

• Bachelor’s degree required with a preference of degree in HR, Information Systems, Business Administration, or a related field.
• Strong excel skills, including data analysis, reconciliations, and reporting.
• Experience in system configuration, integrations, and process automation.
• Deep understanding of how HR transactions impact payroll outcomes.
• Proven ability to implement data controls, workflows, and service standards.
• Experience supporting multi-state or complex payroll environments.

Responsibilities

• Oversee HR transactional services including onboarding, offboarding, employee data changes, job changes, reporting and leave coordination.
• The Employee Support Team serves as tier-1 support for HR-related questions, providing guidance on policies, processes, and employee data.
• Establish and maintain controls to ensure HR transactions are accurately reflected in Oracle HCM, ADP E-Time, and EV6.
• Ensure data accuracy and alignment across Oracle HCM, ADP E-Time, EV6, and downstream payroll systems.
• Own HRIS workflows and approvals related to payroll-impacting transactions.
• Develop and maintain standard operating procedures to support data accuracy and payroll readiness.
• Ensure consistent execution of HR policies and procedures across all locations.
• Maintain strong data governance, audit trails, and documentation standards.
• Ensure confidential employee information is handled with discretion and compliance.
• Support reporting and analytics related to payroll inputs, headcount, and workforce data.
• Act as an escalation point for complex data or employee transaction issues.
• Serve as the primary owner of HR data readiness for payroll, ensuring employee data is complete, accurate, and submitted within required payroll timelines.
• Partner closely with the payroll team to support smooth payroll processing and resolve data-related issues prior to payroll runs.
• Identify opportunities to streamline HR and Payroll-support processes through automation, standardization, and continuous improvement initiatives
• Lead, coach, and develop a hybrid HR shared services team responsible for HRIS transactions and employee support.
• Set clear service-level expectations aligned with payroll deadlines.
• Foster a service-oriented, detail-driven culture focused on accuracy and accountability.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees