Employee Services Specialist

Flagger Force, LLC•Swatara Township, PA

5d•Onsite

About The Position

Flagger Force, an industry leader in traffic control, is currently hiring an Employee Services Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA. The Employee Services Specialist position is primarily responsible for providing customer service to both internal and external customers, providing field employees with career support and corrective action, and supporting multiple corporate departments by acting as liaisons. Shift: 9am - 6pm

Requirements

High school diploma or equivalent ability to master internal systems.
One (1)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).
Strong written and verbal skills.
Ability to learn and master computer programs and operational procedures.
Demonstrates ability to maintain a positive demeanor in stressful situations.
Ability to positively influence people and achieve optimal outcomes.
Steel toed boots or the ability to obtain prior to employment.

Nice To Haves

Two (2)+ years customer service experience

Responsibilities

Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
Investigate employee issues promptly and escalate as needed.
Build trust with field employees by following up with issues and providing accurate answers.
Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
Assist employees with various technology requests and escalate issues as needed.
Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
Perform special projects as needed or assigned.
Work collaboratively with all OSC, field management, and corporate departments.
Attend company orientation and/or training programs.
In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.