Employee Retention Specialist

The Prolift Rigging Company•Memphis, TN

About The Position

ProLift Rigging is a privately owned, purpose-driven industrial construction company that has a unique, opportunistic, and growth-oriented culture. OUR PURPOSE To acknowledge and glorify God by living in submission to Him as we steward His resources, giving Him thanks through the meaningful work we do, and directing the profits of our business to the redemptive work He is doing on the earth. OUR MISSION To be the best full-service lifting, rigging, and relocation solutions company, enabling total project success for teams that construct, move, or maintain mission-critical plant, machines, and equipment. Best is: Loyal and growing customers that consider us the best. Aligned, engaged, value-driven, and effective team members doing whatever it takes to achieve our mission. Esteemed by the participants in our industry. High return on capital. OUR CORE VALUES Safety - Evaluate risk, plan to mitigate it to protect customers, our team, the public, and property. Focus - Focus on the potential of our customers and fellow teammates, working for their success as if our success is on the line. Ingenuity - Think about, discuss, and implement ideas that make us better. Superintend - take seriously the opportunity to wisely invest time, talent, and capital for the benefit of others. Respect - Soberly respect others and the work we do. Both matters. Diligence - Remember that any meaningful goal is achieved through dogged persistence and staying engaged. Teamwork - We are a team that needs each members' contribution to achieve our mission. JOB SUMMARY The Retention Specialist helps create a positive and connected employee experience by leading retention initiatives, managing engagement tools, and supporting training and ministry programs. This role combines data-driven insight with people-centered engagement to strengthen satisfaction, growth, and belonging across the organization.

Requirements

2+ years' experience of working as a Retention Specialist or other relevant position.
Excellent presentation, verbal, and technical written communication skills.
Excellent interpersonal skills and the ability to partner with employees at all levels of the organization.
Able to travel with limited notice.
Proficiency with MS Office products.
Maintain compliance with ProLift’s Drug and Alcohol policy.
Have a clean background.
Valid driver’s license.
Experience with learning management systems and web delivery tools.
Good experience of report development and data management.
Strong organizational skills with the ability to handle multiple assignments.

Nice To Haves

Experience with Retention software
Experience in the heavy construction industry
Bachelor’s degree or 3+ years in a Retention Specialist Position
Experience working with multimedia equipment

Responsibilities

Retensa Specialist Send exit interview requests manually through Retensa.
Upload and maintain the active employee roster on a weekly basis.
Coordinate and distribute the annual retention engagement survey.
Distribute 30/60/90 Day survey (automatically sent through Retensa based on hire dates)
Ownership and management of the Retensa Platform – evaluation of features we are utilizing, identification of features that are underutilized or new tools that could support retention goals
Other Retention Responsibilities Monitor and report on monthly progress toward Retention Pace-to-Plan goals.
Prepare and share a monthly retention snapshot report with branch managers and leadership.
Heavy Rigging Trainee 30/60/90-day touch and leader feedback
Manager in Training 30/60/90-day touch and leader feedback
Develop and Implement Key Position Check-Ins (Stay Interviews)
Maintain accurate retention and engagement data within internal systems and databases
Support the continuous improvement of the company’s retention strategy by identifying trends, proposing initiatives, and coordinating implementation efforts
Provide support to the Ministry Department Maintain confidentiality and sensitivity when engaging in ministry-related activities
Provide support for On-Ramping, Training Cohorts, and Training Coordination Assist with tracking training attendance and completion records, support communication with participants and leaders
Provide support to the Recruiting and Quality Departments where appropriate
Help identify training needs based on retention data, survey feedback, and Employee Check-In’s
Good Communication, Interpersonal Skills, Relationship Building.
High Emotional Intelligence
Proficiency in Microsoft Office
Create, Develop, Maintain, and Coordinate Employee Recognition Efforts