Retention Specialist

Covenant Logistics•Chattanooga, TN

2d•$45,008 - $69,575

About The Position

The Retention Specialist provides the support necessary to help newly hired professional drivers achieve their career goals by managing their expectations from arrival at orientation through the first 90 days (about 3 months) of employment. The primary focus of the Retention Specialist is to aid and provide clear communication to all newly hired professional drivers from their arrival at orientation through their first 90 days (about 3 months) with the enterprise. The Retention Specialist will reach out to his/her newly hired professional drivers weekly to level-set them about their expectations of the enterprise and the enterprise’s expectations of them.

Requirements

High School diploma or equivalent, required.
Strong work ethic with “can do” attitude. Works until goals are accomplished and deadlines are met.
Strong communication skills, both written and verbal.
Effectively manage multiple tasks and spontaneous projects simultaneously which requires strong organizational skills.
Excellent interpersonal skills.
Strong computer skills.
Working knowledge of Microsoft Excel.
Ability to effectively work with multiple personalities in a team environment.
Proactive mindset, able to provide innovative suggestions for continuous improvement.
Ability to take direction, work on a team, and manage daily tasks.
Customer service experience required.

Nice To Haves

1-2 years college, preferred.
Industry experience, preferred.

Responsibilities

Understand the Orientation and activation process and be able to speak confidently to newly hired professional drivers about those processes.
Know departmental/company policies and procedures to successfully perform daily activities.
⁠Provide ongoing support to Fleet Managers/Driver Managers by efficiently communicating professional driver’s expectations and concerns.
Participate in accessible training and development sessions.
Increase knowledge regarding functions and processes of other departments (i.e. Orientation, Onboarding, Payroll, Driver Services, Breakdown, Shop, IRC, etc.)
Utilize systems or other tools to document detailed professional driver interactions and accomplished assigned tasks.
Learn the best industry practices to promote successful professional driving habits to newly hired professional drivers.
Effectively manage conversations and escalate to management, as necessary.
Review departmental reports and be able to analyze data.
Maintain positive, empathetic, and professional rapport with professional drivers.
Collaborate with team members to achieve optimal results with departmental goals.
Follow process changes and be able to adjust focus as requested by management.
Actively seek opportunities for continuous improvement.

Benefits

Competitive Compensation
Pay Range: $45,008.00-$69,575.00
401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Time to Recharge
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture-Driven Perks
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members