Employee Relations Specialist

Hope Network Careers•Grand Rapids, MI

5d•Hybrid

About The Position

Employee Relations Specialist We are helping people overcome. Join us. Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean. Why Join our Team? Medical, Vision, & Dental Care 403(b) Retirement Plan Paid Time Off Educational Reimbursement Career-Pathing Paid Training Employee Referral Bonus What you'll do: Serve as a confident first point of contact for employees, providing guidance and support to ensure a positive employee experience, while effectively triaging concerns to the appropriate HR subject matter experts for timely and accurate resolution. Help build, strengthen, and scale dynamic teams. Provide coaching to leaders on employee issues and offers guidance on quality corrective action documentation. Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provide education on regulations and policies while offering general support to employees across the organization. Conduct effective, thorough, and objective investigations throughout the organization, possibly while working with outside agencies. Proficient in all aspects of HRIS system to guide leaders, provide metrics/reports and improve upon existing processes, as needed. Respond to all unemployment claims, attend unemployment hearings as the Human Resource Representative. Work Schedule: Monday–Friday, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM Hybrid schedule with in-office days on Mondays and Tuesdays Qualifications: An associate’s degree (or equivalent experience) in a related field, along with a minimum of two years of experience in Human Resources or Business Operations, is required. PHR/SHRM-CP Certification, preferred. Familiar with FMLA, ADA, PDA (Pregnancy Discrimination Act), OSHA, HIPAA, and other government regulations. Experience responding to and representing the organization in all phases of the Unemployment process. Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Requirements

An associate’s degree (or equivalent experience) in a related field, along with a minimum of two years of experience in Human Resources or Business Operations, is required.
Familiar with FMLA, ADA, PDA (Pregnancy Discrimination Act), OSHA, HIPAA, and other government regulations.
Experience responding to and representing the organization in all phases of the Unemployment process.

Nice To Haves

PHR/SHRM-CP Certification, preferred.

Responsibilities

Serve as a confident first point of contact for employees, providing guidance and support to ensure a positive employee experience, while effectively triaging concerns to the appropriate HR subject matter experts for timely and accurate resolution.
Help build, strengthen, and scale dynamic teams.
Provide coaching to leaders on employee issues and offers guidance on quality corrective action documentation.
Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Provide education on regulations and policies while offering general support to employees across the organization.
Conduct effective, thorough, and objective investigations throughout the organization, possibly while working with outside agencies.
Proficient in all aspects of HRIS system to guide leaders, provide metrics/reports and improve upon existing processes, as needed.
Respond to all unemployment claims, attend unemployment hearings as the Human Resource Representative.