Employee Relations Specialist

Public Partnerships•Albany, NY

22h•$80,000 - $90,000•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com ). The Employee Relations Specialist plays a key role in fostering a positive and productive workplace by serving as a trusted advisor to employees and management on workplace matters. This role is responsible for handling employee relations issues, ensuring compliance with labor laws and organizational policies, and promoting a culture of fairness, inclusion, and respect. The specialist will work closely with the business and leadership teams to resolve conflicts, conduct investigations, and partner with L&D to driver employee engagement initiatives.

Requirements

Working knowledge of employment laws, labor relations, and HR best practices.
Excellent interpersonal and communication skills, with the ability to build trust and credibility across all levels of the organization.
Working knowledge in conducting moderate to severe workplace investigations.
High level of integrity, confidentiality, and discretion.
Ability to analyze data and trends to drive decisions and recommend solutions.
Strong organizational and time management skills; able to handle multiple priorities effectively.
Proficiency with HRIS systems, case management tools.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or related field.
Minimum of 3-5 years of progressive experience in employee relations, partnering with leaders to address a full range of employee relations matters.
Experience supporting diverse business functions or multi-site operations preferred.
Background in high-growth or complex industries such as healthcare, technology, or financial services preferred.

Responsibilities

Serve as the first point of contact for employee relations concerns, providing guidance and support on policies, procedures, and workplace practices.
Conduct fair, thorough, and timely workplace investigations into employee complaints, grievances, and policy violations.
Partner with managers to resolve conflicts, mediate disputes, and recommend corrective actions where necessary.
Ensure compliance with employment laws, regulations, and internal policies; provide guidance on risk mitigation strategies.
Maintain accurate documentation of employee relations cases, investigations, and outcomes.
Collaborate with HR and leadership to design and implement employee engagement, recognition, and retention programs.
Support performance management processes by advising managers on coaching, performance improvement plans, and disciplinary actions.
Analyze employee relations trends, identify root causes, and recommend proactive solutions to improve the work environment.
Deliver training and workshops for managers and employees on topics such as workplace conduct, anti-harassment, conflict resolution, and company policies.
Act as a cultural ambassador, promoting positive employee experiences and work force.
Other related duties as assigned.