Employee Relations Specialist II

Goodwill of Colorado • Colorado Springs, CO

14h • $60,000 - $65,000

About The Position

The Specialist II, Employee Relations exists to administer programs and policies
that create and foster a culture and environment where employees can fulfill the
mission of helping people reach their highest level of personal and economic
independence. This role will accomplish this by advising management regarding
the preparation and delivery of coaching and development documents, receiving,
and acting on employee complaints and grievances, interacting with the
Department of Labor DOL related to unemployment insurance, resolving cases
related to Equal Employment Opportunity Commission (EEOC), Occupational Safety
and Health Administration (OSHA), Department of Regulatory Agencies (DORA), and
other Human Resources (HR) related activities.

Requirements

• A Bachelors degree in Human Resources Management or similar is preferred.
• PHR certification is preferred.
• Minimum of 3 years dedicated focus on Employee Relations is required.
• Additional Human Resources experience in management is preferred.
• Communication: Ability to effectively communicate for mediating disputes, explaining policies, and facilitating discussions between employees and management.
• Problem Solving: Creative and analytical problem-solving skills.
• Conflict Resolution: Adept at resolving disputes and tensions, ensuring a harmonious work environment.
• Negotiation: Strong negotiation skills for finding mutually beneficial solutions during conflict resolution.
• Labor Law and Compliance: A thorough understanding of labor laws for protecting both the company and employees.
• Empathy and Emotional Intelligence: Ability to show empathy and navigate sensitive situations.
• Leadership and Influencing Skills: Ability to guide and influence others to effectively navigate employee relations situations.
• Organization and Detail Orientation: Ability to stay organized and pay attention to detail for managing records and ensuring compliance with policies.
• Policy Development and Implementation: Ability to implement company policies and procedures.
• Employee Engagement: Ability to assess and improve employee satisfaction, motivation, and commitment.
• Training and Development: Ability to provide training and development opportunities for employees to enhance their skills and knowledge.
• By accepting this position, the incumbent acknowledges and agrees that in the course of performing their duties, they may have access to and be entrusted with confidential and proprietary information. The incumbent covenants not to, during or after employment, disclose, publish, or communicate any such information to any person or entity outside the scope of their assigned duties.
• The incumbent will maintain strict confidentiality and discretion regarding all personnel matters, organizational changes, and sensitive business information. Failure to uphold confidentiality will be considered a material breach of the employment agreement.
• The incumbent will be required and must have the ability to drive for company business
• Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:
• 21 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 25 years of age for CDL.
• Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
• Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Responsibilities

• Assists in coordinating/performing employment activities (i.e. onboarding, hiring, termination discussions, etc.)
• Provides front-line support in the prevention, investigation, resolution, and referral of Employee Relations (ER) problems.
• Advise management regarding the preparation and delivery of coaching and development documents.
• Receives and acts on employee complaints/issues through various means of communication to include email, virtual meetings, and one-on-one coaching conversations.
• Responsible for internal investigations into alleged misconduct; resolve complaints; reinforce and explain company policies and procedures to employees and management.
• Follow through on all ER activities (complaints, investigations, etc.).
• Maintain ability to work in a fast-paced environment and effectively manage competing priorities, includes ability to handle a large number of inquiries/investigations.
• Ensure compliance with labor laws and regulations.
• Exercise sound judgment and expertise within broadly defined policies and practices.
• Work effectively with diverse groups of employees including employees with barriers to employment (disabilities, disadvantages, etc.).
• Professional, neat, and personable at all times.
• Maintain strict confidentiality of all sensitive employee data.
• Effectively communicate company policies and processes to employees and management.
• Listen to employee feedback and follow-up as necessary.
• Advise management of significant events or situations that could negatively affect the company and those events where an employee or department has positively affected the company.
• Ensure all reported matters are handled in a timely manner by conducting thorough research, interviews, and data analysis during the investigative phase, and communicating findings to appropriate management.
• Advise other managers on Human Resources issues, such as equal employment opportunity and sexual harassment concerns, ensuring timely and appropriate action is taken.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
• retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees