Employee Relations Specialist II

Lifetime Assistance Inc. • Rochester, NY

40d • $65,000 - $75,000

About The Position

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Employee Relations Specialist II Location: Rochester, NY Department: Human Resources Reports To: Employee Relations Director Employment Type: Full Time Pay Range: $65,000 - $75,000 annual salary Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike. Your Core Responsibilities: Independently manage complex employee relations cases involving performance, conduct, conflict, harassment, discrimination, and retaliation. Conduct thorough, unbiased investigations, including interviews, documentation review, and findings reports. Review, refine, and approve written warnings and corrective actions for accuracy and compliance. Partner with HR leadership to recommend appropriate disciplinary outcomes. Serve as a trusted advisor to managers on ER best practices, documentation, and performance management. Provide high-level coaching and early intervention strategies to prevent escalation. Facilitate difficult conversations, disciplinary meetings, and conflict mediation sessions. Interpret and apply labor laws, regulations, and internal policies. Maintain detailed, compliant case files and reporting. Analyze ER trends, support policy updates, and contribute to proactive ER initiatives. What You Bring: Bachelor's degree in Human Resources or Business required; Master's degree preferred. 5+ years of progressive HR experience with strong emphasis on employee relations and investigations. Proven ability to independently manage complex ER cases and conduct rigorous investigations. Strong knowledge of employment laws, HR standards, and disciplinary procedures. Excellent interviewing, documentation, and analytical skills. Strong influence, diplomacy, and conflict-resolution capabilities. High professionalism, confidentiality, and emotional intelligence. Our Mission & Culture: Mission-Driven Work: Empowering individuals to live with independence and purpose-here, your work truly matters. Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you're an experienced HR professional ready to lead investigations, guide leaders, and strengthen workplace culture, apply today and join us in building lives of independence-one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. "I am part of something bigger… Being a Lifetime Assistance employee means everything to me." Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Requirements

• Bachelor's degree in Human Resources or Business required; Master's degree preferred.
• 5+ years of progressive HR experience with strong emphasis on employee relations and investigations.
• Proven ability to independently manage complex ER cases and conduct rigorous investigations.
• Strong knowledge of employment laws, HR standards, and disciplinary procedures.
• Excellent interviewing, documentation, and analytical skills.
• Strong influence, diplomacy, and conflict-resolution capabilities.
• High professionalism, confidentiality, and emotional intelligence.

Responsibilities

• Independently manage complex employee relations cases involving performance, conduct, conflict, harassment, discrimination, and retaliation.
• Conduct thorough, unbiased investigations, including interviews, documentation review, and findings reports.
• Review, refine, and approve written warnings and corrective actions for accuracy and compliance.
• Partner with HR leadership to recommend appropriate disciplinary outcomes.
• Serve as a trusted advisor to managers on ER best practices, documentation, and performance management.
• Provide high-level coaching and early intervention strategies to prevent escalation.
• Facilitate difficult conversations, disciplinary meetings, and conflict mediation sessions.
• Interpret and apply labor laws, regulations, and internal policies.
• Maintain detailed, compliant case files and reporting.
• Analyze ER trends, support policy updates, and contribute to proactive ER initiatives.

Benefits

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Number of Employees: 1,001-5,000 employees