Employee Relations Specialist II

Love's Travel Stops & Country Stores, Inc.•Oklahoma City, OK

49d•Onsite

About The Position

The Employee Relations (ER) Specialist II will provide human resources and functional support to our team members and leaders. The Employee Relations Specialist II will manage business needs and employee advocacy to find optimal solutions for employee relations matters. The Employee Relations Specialist II will work at the operational level to resolve concerns around the work environment, policies, performance management, and workplace conflict.

Requirements

HS Diploma or equivalent required
3+ years of professional experience in HR required
5+ years of professional experience in Employee Relations preferred
HR experience supporting hourly client group required
Hard skills: Proficient in Microsoft Office
Soft Skills: Excellent customer service skills, proper phone and email etiquette, ability to multi-task, detail oriented, strong sense of urgency, good time management skills, ability to exercise independent judgment, ability to use tact and persuasion under pressure in extremely controversial and confrontational situations, ability to quickly evaluate alternatives and decide on a plan of action, exceptional follow up skills, excellent interpersonal skills, ability to resolve conflicts and diffuse field employee related issues, concerns, etc.
Requires prolonged sitting, some bending and stooping

Nice To Haves

Bachelor's degree in human resources, business, or similar field of study preferred
HR experience working retail, call center, operations or manufacturing environment preferred

Responsibilities

Champion HR team mindset of using customer-first approach to deliver HR solutions
Act as a liaison between employees and management to support positive and productive communication to assist with problem solving and relationship building
Provide HR guidance to field leadership by determining appropriate resolutions and ensuring follow-up is complete
Provide HR guidance to leadership by determining appropriate resolutions and ensuring follow-up is complete
Facilitate conflict resolution and mediate discussions between employees and/or managers to promote a positive and productive work environment
Lead and conduct prompt, thorough and fair investigation processes on complex employee relations issues and provide recommendations on how to resolve
Manage the ADA process to include documenting process, gathering necessary documents, reviewing and interpretating requests, and determining outcomes of an accommodation request.
Consult, provide guidance and make recommendations on corrective and/or disciplinary action related to employee conduct or performance issues correlating with current policies and procedures
Serve as subject matter expert on personnel policies outlined in employee handbook and can interpret those policies for employees and managers
Support change management efforts during organizational transitions
Partner with HR leadership and legal counsel as needed to mitigate risk and ensure compliance with employment laws and regulations
Maintain in-depth knowledge of legal requirements to reduce legal risks and ensure regulatory compliance - PWFA, ADA, USERRA, and laws regulating harassment, discrimination and equal employment opportunity
Prepare reports and metrics on employee relations activity
Analyze employee relations trends and recommend proactive strategies to address recurring issues
Assist Supervisor of HR on new projects or initiatives including project plans, identifying resources, managing project schedules, and communicating to client group
Understand business goals and recommend new solutions, polices, or procedures to help drive continuous improvement
Serves as point of contact for employee questions, grievances, or concerns to include detailed documentation