Employee Relations Manager, West

Arcis Golf•Pleasanton, CA

10h•$90,000 - $100,000•Hybrid

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. The Employee Relations Manager, West is responsible for cultivating a positive, productive, and inclusive workplace by managing employee relations programs, resolving workplace issues, coaching managers, and ensuring consistent application of policies. This role no serves as a strategic partner to leadership and HR teams, helping mitigate risk, drive organizational culture, and support employee engagement. This role will support our clubs in California, Arizona, Nevada and Washington.

Requirements

Bachelor’s degree in human resources or business administration
8-10 years of HR experience, with at least 4 years focused on employee relations or HR investigations.
Strong understanding of employment laws (FMLA, ADA, Title VII, FLSA, etc.).
Strong working knowledge of CA employment law required
Excellent conflict resolution, de-escalation, and mediation skills.
Strong analytical and problem-solving abilities.
Exceptional communication skills (verbal, written, and interpersonal).
Ability to handle sensitive situations with discretion and professionalism.
Solid judgment, critical thinking, and ability to balance employee advocacy with organizational needs.
Located in California or Arizona
Full-time position
Hybrid must be able to go on-site based on organizational needs.
Travel as needed – 35%.

Nice To Haves

Experience in high-volume case management is a plus.
Experience in the hospitality industry a plus
Workday experience a plus

Responsibilities

Employee Relations Consultation & Support Serve as a primary point of contact for employee relations concerns and workplace conflict.
Provide guidance to employees and managers on company policies, procedures, and best practices.
Advise leaders on performance management, corrective action, and employee engagement strategies.
Conduct coaching sessions with supervisors to strengthen leadership and communication capabilities.
Investigations & Case Management Lead impartial investigations into employee concerns, including harassment, discrimination, retaliation, misconduct, and policy violations.
Maintain accurate, confidential, and legally compliant documentation of all cases.
Recommend appropriate resolutions, corrective actions, or disciplinary steps aligned with company policies and employment laws.
Track and analyze ER case trends and provide insights to leadership.
Policy Development & Compliance Interpret and apply federal, state, and local employment laws to support compliant HR practices.
Review and update HR policies, employee handbooks, and guidelines as needed.
Partner with Legal, HR, and Compliance teams to ensure consistent implementation of policy standards.
Culture, Engagement & Change Management Support initiatives that promote a positive, inclusive, and value-driven culture.
Collaborate on engagement strategies, communication plans, and organizational change efforts.
Facilitate trainings and workshops on topics such as conflict resolution, respectful workplace behavior, and performance coaching.
Data & Reporting Use employee relations metrics to identify patterns and recommend proactive solutions.
Prepare periodic reports and presentations for HR leadership.
Suggest strategies to mitigate risks and improve employee experience.