Employee Relations Intake Specialist

Axiom Talent Platform • Atlanta, GA

6d • Onsite

About The Position

Axiom is transforming the legal services landscape by delivering innovative solutions ranging from individual secondees to fully integrated project teams that combine top-tier talent with cutting-edge technology. Join our innovative talent community and help drive impactful legal solutions to complex problems in various industries. Job Description: Our client, Amazon, is seeking a highly organized ER Intake Specialist to support the central intake process for employee relations cases. This role is in-person 5 days/week, 40hpw, $48/hr. It is ideal for someone who thrives in a fast-paced environment, has experience in HR, enjoys working with data, and exercises sound judgment in high-volume decision-making. You will play a key role in reviewing and routing cases across HR and investigation teams, ensuring that each case is accurately assigned and efficiently handled. Candidates must be able to work 5 days per week on-site at one of the following locations: Arlington, VA; Herndon, VA; Seattle, WA; Bellevue, WA; Nashville, TN; San Diego, CA; Tempe, AZ; Atlanta, GA; or Austin, TX.

Requirements

• 5+ years of experience in HR operations, case management, or employee relations in a large, complex organization.
• Strong computer proficiency, including Microsoft Word, Excel, and data management tools.
• Exceptional attention to detail, critical thinking, and high judgment in decision-making.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and remain flexible in a dynamic environment.
• Experience with HR case management systems.
• Proven success working with large data sets or in roles requiring rapid information processing.
• Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously.
• Prior experience in staffing, employee relations, or HR analytics.

Responsibilities

• Retrieve and review cases from the ER queue and determine the appropriate routing.
• Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day.
• Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system).
• Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems.
• Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols.
• Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization.

Benefits

• This role offers competitive compensation of $52 per hour along with a highly competitive benefits package in the alternative legal services marketplace that includes health benefits, 401K and more.
• Axiomites also get access to professional development resources and learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees