Employee Relations Consultant, Associate

Freedom Mortgage

About The Position

The Associate Employee Relations Consultant provides intermediate-level support to the Employee Relations (ER) function by assisting with employee relations cases, conducting select investigations under guidance, supporting performance management processes, and ensuring compliance with HR policies and employment laws. This role requires applying sound judgment, escalating complex issues appropriately, and partnering with managers, senior ER team members, and employees to resolve ER matters. The Associate ER Consultant operates with growing independence while still receiving oversight from senior ER partners and is expected to exercise professional discretion as a member of the Human Resources team. Essential Job Duties and Responsibilities: Employee Relations Case Management & Support Serve as a primary point of contact for Tier 1 and select Tier 2 employee relations matters; provide timely guidance aligned with company policies and established ER practices. Conduct intake assessments and use judgement to determine appropriate routing or escalation for higher‑risk (Tier 3) issues. Independently manage lower‑complexity ER cases; partner with senior ER team members for moderate‑complexity issues. Provide coaching to managers on attendance, conduct, communication, and early performance concerns. Support performance management processes, including reviewing documentation for consistency and compliance, ensuring timelines are met, and advising on appropriate next steps under guidance. Conduct stay and exit interviews; analyze trends, prepare summaries, and escalate emerging issues to more senior ER partners. Investigations Support Conduct fact-finding for low‑ to moderate‑complexity employee complaints (policy concerns, interpersonal conflict, attendance issues) with oversight. Assist senior ER team members with complex investigations by gathering documentation, interviewing witnesses, and drafting portions of investigation summaries. Ensure all investigation details are logged in the Case Management system accurately and timely. Workday & Case Management Systems Review and process ER-related Workday transactions (coded terminations, rehire eligibility, job change auditing) with moderate independence. Analyze ER Data and prepare standard and ad-hoc reports from Workday and the case management system to support ER analytics, identify trends, highlight risks and provide leadership updates. Evaluate HRIS and HR Technology discrepancies, manage system correction tickets, and partner with cross-functional teams to ensure accurate, timely, and compliant resolution. Compliance, Policy Interpretation & Reporting Provide interpretation of HR policies and basic employment law principles to managers and employees. Participate in routine compliance activities, including audits, handbook acknowledgment tracking, meal/rest break compliance (where applicable), and required training completion checks. Maintain secure, compliant ER documentation according to federal/state requirements and company policy. Leave & Accommodation Support Support the interactive process by partnering with the Leave Management Team, employees, and managers to gather information, clarify restrictions, and facilitate next-step communication. Assist with evaluating and routing leave-related issues requiring ER involvement and escalating when necessary. Risk, Business Continuity & Administrative Support Support ER-related activities during crisis response by logging employee outreach, maintaining tracking sheets, and coordinating follow-up contact. Evaluate and process standard international travel access requests, assess risk and policy implications, and escalate non-standard or risk-sensitive cases. Prepare and submit employer responses for routine UI claims by applying policy and employment law considerations; collect and analyze supporting documentation and escalate risk-sensitive cases as appropriate. Coordinate logistics and prepare documentation for unemployment hearings. Maintain UI tracking and assist with periodic reporting and analysis to identify trends, risks, and areas for escalation. Other Job Duties and Responsibilities: Performs other related duties as assigned. Comply with all company policies and procedures. Maintain regular and punctual attendance.

Requirements

Bachelor’s degree in human resources, Business, or related field preferred; equivalent experience considered.
2–3 years of experience in HR, Employee Relations support, or related field (HR Generalist, HR Coordinator with ER exposure, etc.).
Experience conducting employee conversations, coaching leaders, or handling HR inquiries required.
Prior experience with HCM systems required; Workday experience preferred.
Strong proficiency in Microsoft Office and web-based reporting tools.

Nice To Haves

Interest in PHR or SHRM‑CP certification a plus.

Responsibilities

Serve as a primary point of contact for Tier 1 and select Tier 2 employee relations matters; provide timely guidance aligned with company policies and established ER practices.
Conduct intake assessments and use judgement to determine appropriate routing or escalation for higher‑risk (Tier 3) issues.
Independently manage lower‑complexity ER cases; partner with senior ER team members for moderate‑complexity issues.
Provide coaching to managers on attendance, conduct, communication, and early performance concerns.
Support performance management processes, including reviewing documentation for consistency and compliance, ensuring timelines are met, and advising on appropriate next steps under guidance.
Conduct stay and exit interviews; analyze trends, prepare summaries, and escalate emerging issues to more senior ER partners.
Conduct fact-finding for low‑ to moderate‑complexity employee complaints (policy concerns, interpersonal conflict, attendance issues) with oversight.
Assist senior ER team members with complex investigations by gathering documentation, interviewing witnesses, and drafting portions of investigation summaries.
Ensure all investigation details are logged in the Case Management system accurately and timely.
Review and process ER-related Workday transactions (coded terminations, rehire eligibility, job change auditing) with moderate independence.
Analyze ER Data and prepare standard and ad-hoc reports from Workday and the case management system to support ER analytics, identify trends, highlight risks and provide leadership updates.
Evaluate HRIS and HR Technology discrepancies, manage system correction tickets, and partner with cross-functional teams to ensure accurate, timely, and compliant resolution.
Provide interpretation of HR policies and basic employment law principles to managers and employees.
Participate in routine compliance activities, including audits, handbook acknowledgment tracking, meal/rest break compliance (where applicable), and required training completion checks.
Maintain secure, compliant ER documentation according to federal/state requirements and company policy.
Support the interactive process by partnering with the Leave Management Team, employees, and managers to gather information, clarify restrictions, and facilitate next-step communication.
Assist with evaluating and routing leave-related issues requiring ER involvement and escalating when necessary.
Support ER-related activities during crisis response by logging employee outreach, maintaining tracking sheets, and coordinating follow-up contact.
Evaluate and process standard international travel access requests, assess risk and policy implications, and escalate non-standard or risk-sensitive cases.
Prepare and submit employer responses for routine UI claims by applying policy and employment law considerations; collect and analyze supporting documentation and escalate risk-sensitive cases as appropriate.
Coordinate logistics and prepare documentation for unemployment hearings.
Maintain UI tracking and assist with periodic reporting and analysis to identify trends, risks, and areas for escalation.
Performs other related duties as assigned.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.