Employee & Guest Experience Manager (Seasonal)

Live Nation Entertainment • Maryland Heights, MO

2d • Onsite

About The Position

Job Summary: Job Summary: Experience Manager 2026 Job Description WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Hollywood Casino Amphitheater is seeking a Guest Experience Manager - responsible for administering various National and venue designed programs to support crew members (employees) and fan engagement, aligning guest service resolution and wider fan satisfaction goals. This is a part-time/seasonal position with an events-based schedule with seasonal hours from late February through October. Hours worked will include evenings and weekends.

Requirements

• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one team mentality no matter the task
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• 2-3 years’ plus of work experience in a comparable role.
• 1-2 years’ plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.

Nice To Haves

• Bachelor's degree in Communications, Marketing, Business, Human Resources, or comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

Responsibilities

• In partnership with venue management, this position is responsible for administering employee engagement, guest service division-wide goals.
• Plan, coordinate, and implement processes and activities, including newsletters, day of show information sheets, show day elements of CARE and other communication tools associated with employee engagement and guest service.
• Partner with the various departments to create ENCORE moments for employees and guests at every show.
• Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night.
• Manage the upkeep and vibe of the employee break space, and work in coordination with venue leadership to discuss budget, needs, and on-going support at the start of the season
• Partner with the venues Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of both staff and guests.
• Will be the venue’s culture leader by looking for ways to remove event day hassles, recognize small and big service wins by staff, and create a “ONE-CREW” mentality
• Attend calls and meetings with regional and National leadership with fellow venue experience managers, as well as have frequent one-on-ones with those regional leads and venue leaders
• Administrator for the service-focused, recognition and employee training system(s) and help facilitate on-site venue staff training
• Help manage guest service experience platforms (Qualtrics) and analyze other venue service reports to create action plans for service improvements in partnership with venue management and your regional lead.
• Research best practices and collaborate with venue leadership to develop venue opportunities to increase employee engagement, increase guest satisfaction.
• Create and coordinate special events related to employee and venue celebrations: trainings, orientations, mid-season/end-of-season parties, movie nights, and management team building events
• May be asked to manage implementation and maintenance of other guest-facing on-site programs
• Other duties as assigned

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees