Employee Experience Lead

Sage-posted 1 day ago

$160,000 - $180,000/Yr

Full-time • Mid Level

Hybrid • New York, NY

5,001-10,000 employees

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As the Employee Experience Lead at Sage, you’ll oversee the people, programs, and spaces that bring our culture and office to life. As part of the People team, you’ll lead the team responsible for office operations, facilities, employee events, and administrative excellence—starting with 2 direct reports and expanding as Sage continues to scale. This is a hands-on, strategic role for someone who thrives on creating seamless, high-quality experiences—whether it’s designing an exceptional workplace, orchestrating memorable company events, hosting external visitors in our office or ensuring our executives and teams are supported with precision and care. The ideal candidate blends operational rigor with a white-glove service mindset, ensuring every detail reflects Sage’s culture of kindness, excellence, and care.

Lead the Employee Experience, Office & Admin team, starting with direct management of a People Experience Associate and Executive Assistant, and expanding to oversee additional team members as Sage scales.
Oversee day-to-day office operations and facilities, ensuring a safe, organized, and inspiring environment for our hybrid team; covering everything from vendor management and space planning to security, maintenance, and office hospitality.
Develop and lead Sage’s employee experience strategy, designing the programs, moments, and environments that foster connection, reinforce our values, and create a cohesive, high-quality experience across the employee lifecycle.
Plan and execute employee events and celebrations, from all-hands and offsites to holiday parties and team gatherings—balancing creativity with logistics to deliver memorable, well-run experiences.
Ensure world-class executive support, partnering closely with EAs to streamline priorities, anticipate needs, and create systems that enable focus, productivity, and balance for our leadership team.
Manage key vendors and budgets, including facilities, catering, travel, supplies, and event partners, with an eye toward quality, cost efficiency, and service excellence.
Implement scalable systems and processes for administrative operations, facilities, and events—introducing structure while maintaining flexibility and warmth.
Serve as the internal ambassador for employee experience, building strong relationships across teams, listening for opportunities to improve, and ensuring every interaction with the People team feels supportive and seamless.
Collaborate cross-functionally with People, Talent Acquisition, IT, Finance, and Leadership teams to ensure operational alignment and a cohesive employee experience.

6+ years of experience in office operations, facilities, or employee experience, with at least 2 years in a management role.
Background in luxury hospitality, personal assistance, or high-touch operations—with a demonstrated ability to deliver excellence in service, presentation, and execution.
Exceptional organizational and project management skills, able to juggle multiple priorities, anticipate needs, and stay calm under pressure.
Strong leadership and people management abilities, with experience coaching, developing, and scaling a small but mighty team.
Outstanding communication and interpersonal skills, with the warmth, discretion, and emotional intelligence to build trust across all levels of the company.
Proven track record of executing high-quality events and experiences, with strong vendor management and budget ownership experience.
Proactive, resourceful, and hands-on, with a willingness to roll up your sleeves and get things done—no task too big or too small.
A passion for creating environments and experiences where people feel cared for, connected, and able to do their best work.

Experience in high-growth or startup environments, scaling operations and systems as the organization evolves.
Familiarity with office management platforms, event tools, and facilities systems (e.g., Envoy, Google Workspace, etc.).
Experience supporting executive teams or founders, with a deep sense of discretion, judgment, and anticipation.
Strong aesthetic and design sensibility, with an eye for detail and a commitment to creating beautiful, functional spaces and experiences.

Our headquarters are located in New York City's Union Square.
We believe in cross team collaboration.
We think good ideas can come from anyone, and we've designed our processes to encourage participation from all.
While we take our mission seriously, we don't take ourselves too seriously.
We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues.
We offer office lunch and a fully stocked snack bar.
While we are an in office culture, we allow up to 2 remote days per week.
Our benefits package for employees includes competitive base compensation along with stock options.
The expected annual salary range for this role is $160,000-180,000 USD, depending on your level of expertise, your experience, and your performance in the interview process.
We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers.
We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

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