Employee Experience Specialist

Billtrust US Careers•Nashville, TN

27d•$68,000 - $77,000•Remote

About The Position

Employee Experience Specialist We believe that our people are our greatest asset. The Employee Experience Specialist plays a key role in shaping the day-to-day experiences that connect our employees to our culture, mission, and one another. From onboarding and engagement to ERG support and early career programs, this role helps ensure every employee interaction is thoughtful, inclusive, and aligned with who we are. What You'll Do: Drive Employee Engagement: Coordinate surveys (e.g., engagement, pulse) and partner with HRBP’s to develop and support action plans based on insights. Curate Onboarding & Offboarding Journeys: Deliver consistent and welcoming onboarding experiences. Support offboarding processes and gather feedback to identify opportunities for improvement. Provide Support to ERGs (Employee Resource Groups): Serve as the main administrative contact for ERG chairs and co-chairs. Assist with scheduling meetings, coordinating logistics for ERG programming, maintaining participation records, managing ERG budgets and expenses, and supporting internal communications to promote ERG initiatives across the organization. Promote Culture & Belonging: Bring our culture to life through internal campaigns, events, and recognition programs that highlight our values and celebrate our people. Manage Employee Recognition Program: Oversee recognition programs such as CEO Excellence Award, B EP1C Champion and administer our R&R tool, Awardco. Enhance the Employee Lifecycle: Identify and improve key moments that matter (e.g., promotions, parental leave, career transitions), ensuring experiences are consistent and inclusive. Employer Branding: Partner with the marketing team on employer branding initiatives, including managing the social calendar and coordinating Glassdoor reviews, etc.. Community Involvement & Corporate Giving: Design and drive charitable giving program – track budgets, oversee donations, manage giving platform, and engage leaders and employees in volunteerism and community impact. Learning Management System: Manage LMS for new hire onboarding and act as the backup administrator for the Learning Management System (LMS), providing support as needed.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Communications, or a related field (or equivalent work experience)
3–5 years of experience in HR, employee engagement, internal communications, or program coordination roles
Strong project coordination and organizational skills; able to manage multiple priorities and meet deadlines
Excellent verbal and written communication skills with the ability to craft employee-facing content
Experience working with engagement tools, recognition platforms and learning management systems (LMS)
Proficiency with Microsoft Office and collaboration tools (e.g., Teams)
Demonstrated ability to work cross-functionally and build relationships across levels and departments
Creative thinker with a passion for culture, belonging, and the employee experience
High level of attention to detail and a service-oriented mindset

Nice To Haves

Prior experience supporting onboarding, employee engagement, or DEI initiatives is a plus

Responsibilities

Drive Employee Engagement: Coordinate surveys (e.g., engagement, pulse) and partner with HRBP’s to develop and support action plans based on insights.
Curate Onboarding & Offboarding Journeys: Deliver consistent and welcoming onboarding experiences. Support offboarding processes and gather feedback to identify opportunities for improvement.
Provide Support to ERGs (Employee Resource Groups): Serve as the main administrative contact for ERG chairs and co-chairs. Assist with scheduling meetings, coordinating logistics for ERG programming, maintaining participation records, managing ERG budgets and expenses, and supporting internal communications to promote ERG initiatives across the organization.
Promote Culture & Belonging: Bring our culture to life through internal campaigns, events, and recognition programs that highlight our values and celebrate our people.
Manage Employee Recognition Program: Oversee recognition programs such as CEO Excellence Award, B EP1C Champion and administer our R&R tool, Awardco.
Enhance the Employee Lifecycle: Identify and improve key moments that matter (e.g., promotions, parental leave, career transitions), ensuring experiences are consistent and inclusive.
Employer Branding: Partner with the marketing team on employer branding initiatives, including managing the social calendar and coordinating Glassdoor reviews, etc..
Community Involvement & Corporate Giving: Design and drive charitable giving program – track budgets, oversee donations, manage giving platform, and engage leaders and employees in volunteerism and community impact.
Learning Management System: Manage LMS for new hire onboarding and act as the backup administrator for the Learning Management System (LMS), providing support as needed.

Benefits

Work from Anywhere: Your home, a coffee shop, a company paid WeWork .... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours : We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.