EMPLOYEE EXPERIENCE SPECIALIST

Compass Group USA Inc•Baton Rouge, LA

69d•$70,000 - $75,000

About The Position

The Employee Experience Manager serves as a vital bridge between hourly associates and the support systems they need to thrive both personally and professionally. This role focuses on enhancing the overall associate experience by helping employees navigate challenges such as housing instability, childcare access, financial hardship, or other personal barriers. By connecting associates with internal and external resources, the manager promotes stability, engagement, and retention-allowing team members to bring their best selves to work each day. Ultimately, this position strengthens the foundation of the healthcare system by ensuring that caregivers are cared for, enabling them to deliver exceptional service to patients and communities.

Requirements

Bachelor's degree in Human Resources, Psychology, Social Work, or related field preferred; equivalent experience considered.
3+ years of experience in employee engagement, human resources, social services, or hospitality leadership.
Strong interpersonal and communication skills with the ability to build trust across diverse teams.
Experience analyzing employee feedback and developing actionable insights.
Compassionate, resourceful, and solutions-driven approach to employee relations.
Ability to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

Serve as the primary liaison for associates needing assistance with personal or professional challenges.
Connect employees with internal benefits and programs.
Build partnerships with local organizations, faith-based groups, and community resources to support associates in need (e.g., childcare, transportation, housing).
Maintain confidentiality and sensitivity when addressing associate concerns or hardships.
Develop and lead engagement and retention strategies across multiple hospital sites.
Conduct stay and exit interviews to identify patterns and opportunities for improvement.
Analyze engagement and turnover data, prepare reports, and provide insights to leadership.
Collaborate with site leaders to build tailored action plans that improve associate satisfaction and reduce turnover.
Support onboarding initiatives (e.g., My Great Start and Positive Impressions) to strengthen early engagement and retention.
Coordinate systemwide wellness and recognition programs to promote belonging and positivity.
Partner with leadership to design and implement initiatives that celebrate associates and build a strong workplace culture.
Develop and execute communication strategies highlighting associate success stories and available support programs.
Monitor program effectiveness through participation metrics, feedback, and ROI tracking.
Provide training and guidance to managers on engagement best practices and associate support strategies.
Equip leaders with tools and resources to foster meaningful connections with their teams.
Support implementation of regional wellness and engagement initiatives under the guidance of the Regional Wellness Director.
Participate in special projects and assist with events, campaigns, and celebrations that reinforce company values and culture.