Employee Experience Specialist (HR Specialist)

POWDR

1d • $22 • Onsite

About The Position

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. This role comes with amazing perks & benefits because we want our employees to Work Where You Play! Free employee season pass and free or discounted dependent(s) season pass Free and discounted friends & family day passes Free transportation to & from Bend, Sunriver, and La Pine Discounts across the resort (food & beverage, retail, rentals, lessons & more) Employee housing program 401k with up to 5% company match & immediate vesting Discounted onsite daycare Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts Position Summary This is a Full-Time/Year-Round position. This position supports The Stash, Mt Bachelor’s Employee Service Outlet, as well as the broader HR team. The Stash provides our employees a center to pick up uniforms and passes, answer questions, and administer their available perks! The right applicant is a fun-loving, detail-oriented professional with excellent guest service skills who enjoys working in a fast-paced environment and is interested in pursuing a career in Human Resources. The right candidate will be an ambassador of Mt. Bachelor, modeling and sharing the Mt Bachelor Staff Culture with our guests and employees. You must uphold the most professional image while continually striving to serve your fellow staff members and help fuel the passion for our mountain.

Requirements

• Current and valid Driver’s License required.
• An understanding of all the equipment and practices used by custodial staff.
• An understanding of best practices for cleaning and scheduling.
• Use of all cleaning equipment, including, but not limited to, Kaivac cleaning system machines, carpet extractor, vacuum cleaners, brooms, mops, shovels, and cleaning supplies.
• The ability to work in a variety of temperatures and have the physical fitness to walk across snow-covered surfaces in low light conditions (night).
• Must be capable of performing strenuous work in inclement weather conditions.
• The physical capabilities to perform duties of Lodge Services: vacuuming, sweeping, lifting, shoveling snow, restroom cleaning, and all duties required by the position.
• Able to remain on feet most of a day.
• Must be able to sit for extended periods.
• Proficiency in Microsoft Office is required.
• Ability to perform accurate data entry, recordkeeping, and database management.
• Strong general computer proficiency, including the ability to learn new systems quickly and troubleshoot basic issues.
• Strong sense of confidentiality, exceptional communication, and organizational skills.
• Resourceful problem-solving skills with the ability to navigate employee inquiries, resolve issues, and escalate appropriately when needed.
• The ideal candidate is highly productive, calm in a fast-paced workplace, professionally assertive, and creative and adaptable when necessary.
• Strong verbal communication.
• High school diploma or equivalent.
• Minimum Time in Related Position(s): 6 months of experience in office administration.
• Minimum Age Requirement: 18+

Nice To Haves

• Experience using HRIS platforms such as Workday preferred.
• MS Excel & ability to use POS systems are preferred.
• Experience in an employee/guest service-oriented environment and either an administrative or Human Resources function.
• 1-2 years of office/clerical and/or retail experience or an immediately transferable skill set.

Responsibilities

• Distribute uniforms and name tags to all Mt. Bachelor employees and select volunteer staff to ensure a professional image.
• Track the issue and return of all uniform items using the Mt. Bachelor Uniform agreement and appropriate software program.
• Oversees the laundry of Mt. Bachelor uniforms to ensure timely and appropriate recording of cleaning of all uniform items, including the inventory and ordering of laundry supplies.
• Educate employees on policies for damaged and lost items.
• Prepare uniforms for donation or other non-frontline uses by organizing and making efficient use of different storage spaces.
• Run and analyze periodic reports to track uniform inventory, utilization, and organization, and identify opportunities for improved efficiency.
• Print and administer employee passes and maintain updated employee dependent information.
• Assist employees and managers in troubleshooting areas of the company's HRIS (Workday).
• Perform data entry and reporting in relevant POS & HR systems.
• Support the coordination of the seasonal and year-round performance review process, including data collection and tracking.
• Administer a wide variety of employee perks (Ski & Bike Exchange, Product Testing Coupons, Bachelor Bucks, etc.).
• Maintain and update the Stash website and social media accounts to ensure timely and engaging employee communications.
• Assist in the coordination and execution of employee recognition programs and initiatives.
• Maintain the confidentiality of sensitive information such as wage data and other personal material.
• Assist in planning and carrying out employee parties/staff functions, some of which require occasional evening hours to be worked.
• Serve as the HR liaison to the Mt. Bachelor safety committee.
• Maintain current knowledge of mountain operations and programs to provide accurate, up-to-date information regarding Mt. Bachelor policies, expectations, perks, and events.
• Maintaining a clean and organized work environment.
• Assist employees with paperwork and onboarding as needed.
• Enthusiastically jump into other duties as assigned.
• Assist with staff events, including but not limited to orientations and staff parties.
• Contribute to the development and implementation of new initiatives designed to enhance engagement, morale, and overall staff satisfaction.
• Maintain standardized HR recordkeeping processes to ensure accuracy, consistency, and compliance.
• Assist with general duties in the uniform department.
• Assist in any specific duties assigned by other Human Resources employees.
• Assist in other departments when needed, including outdoor departments.
• Assist with employee onboarding and talent acquisition initiatives.

Benefits

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounted onsite daycare
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED