Employee Benefits, Vice President

Gallagher•Village of Pittsford, NY

53d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. The Employee Benefits Vice President works with the senior executive team, branch management, sales and service staff to address the organization’s critical focus on operational discipline. The successful candidate in this role will be responsible for building and leading a multi-site (US locations) shared services team with a potential span of control over 75 – 100 people within 2 to 3 years.. This includes both large and small projects with a focus on company-wide scale areas of cost reduction/containment, performance improvement, service enhancement, product development, and other operational initiatives. Construct and lead the development of a Shared Services Model organization to address critical business issues such as organizational effectiveness, growth strategy, management reporting, customer service and overall performance improvement. Develop and lead a team with a focus on operational discipline, review/document process improvement hypotheses and analyze data and outcomes. Analyze and reengineer business processes, with input from management and staff. Document "as-is" processes and information flows and develop "to-be" process flows and process change diagrams to identify needed organizational and workflow changes. Support the development of action plans, including time frame, work to be performed, sequence of events, etc. Plan and execute the transition plan of services from one location to the new shared service center(s) in an organized and effective manner.

Requirements

Bachelor's Degree and 10+ Years of experience in client support services and support services optimization, strategy and execution
5 + years of experience managing/developing and/or building a customer-focused help desk team for both strategy development and process improvement
Client-focused individual with large scale process changes
Proven leadership within Executive level teams (project or otherwise)
Demonstrated ability to think both strategically and tactically
Strong project management skills
Experience within a management consulting arena
Appropriate licensing as required
Must be highly organized in order to prioritize and meet deadlines and must be able to persuade others to provide items needed to complete job within pre-established timeframes.
Must be amiable when encountering difficult situations with vendors and coworkers and have developed problem solving skills that allow tasks to be completed with the minimal amount of supervision.
Must have initiative and be properly assertive in presenting new ideas to supervisors and management.

Nice To Haves

MBA preferred
Demonstrated development of support centers and support process definition for on/offshore resources
Solid quantitative and qualitative analytical skills. Ability to gather, synthesize and analyze data to draw logical conclusions.
PMP designation preferred

Responsibilities

Building and leading a multi-site (US locations) shared services team with a potential span of control over 75 – 100 people within 2 to 3 years
Focusing on company-wide scale areas of cost reduction/containment, performance improvement, service enhancement, product development, and other operational initiatives
Constructing and leading the development of a Shared Services Model organization to address critical business issues such as organizational effectiveness, growth strategy, management reporting, customer service and overall performance improvement
Developing and leading a team with a focus on operational discipline, review/document process improvement hypotheses and analyze data and outcomes
Analyzing and reengineer business processes, with input from management and staff
Documenting "as-is" processes and information flows and develop "to-be" process flows and process change diagrams to identify needed organizational and workflow changes
Supporting the development of action plans, including time frame, work to be performed, sequence of events, etc.
Planning and executing the transition plan of services from one location to the new shared service center(s) in an organized and effective manner.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program