An Immediate Opening - Employee Benefits Customer Service Rep (Service Advisor) - Entry Level

Watkins Insurance Group•Austin, TX

1d•Hybrid

About The Position

Watkins is a relationship-driven agency where expertise, teamwork, and service excellence matter. We are hiring a Service Advisor to join our Employee Benefits department to support our employer group clients with benefits administration and help us maintain the trusted, high service experience they expect. This position offers a strong starting point for someone eager to learn employee benefits through hands-on service work.

Requirements

Active L&H License
Two-Three years of Employee benefits insurance experience (agency setting)
Knowledge of benefits administration
Proficiency with Microsoft Office applications
Solid communication, organization, and follow-through

Nice To Haves

Experience using Applied EPIC and/or Employee Navigator

Responsibilities

Answer benefit questions, support claims resolution, and ensure employers and their employees feel informed and supported
Set up, renew, and maintain online enrollment platforms for open enrollment
Create custom open enrollment documents and materials that help employers communicate benefits clearly to their employees
Research billing discrepancies and work with carriers and internal teams to support accurate invoicing and resolution
Work open activities daily, manage incoming mail, emails, and carrier documentation to meet service timelines, and prevent delays
Maintain organized, current and complete records to support service standards and compliance
Help ensure a smooth, positive experience by following workflows and supporting your team in delivering prompt, accurate service.

Benefits

Exposure to carrier communication, billing research and claims support
Hands-on exposure to employee benefits administration
Experience working with online enrollment platforms like Employee Navigator
A structured team environment where you can learn benefits administration step by step
Clear workflows, training, and support that help you build confidence and skills
Competitive pay and benefits effective the first of the month following hire
Growth opportunities and professional development in a company that values people and innovation
Tools and training that help you grow and stay current with evolving technology
A workplace that values clarity, service, and doing what's right
A flexible hybrid schedule (2 in-office days), based on your location that enhances collaboration and relationship-building.