Employee Benefits Associate Account Manager

North Risk Partners, LLC•La Vista, NE

25d•Onsite

About The Position

North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals, providing expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. The team consists of over 450 employees across more than 30 locations in five states. The company's mission is to provide extraordinary service to clients, team members, and communities, fostering collaborative relationships, daily variety, constant learning, and personal and professional growth. This position is responsible for managing the relationships and day-to-day service requests associated with employee benefits accounts, supporting the producing risk advisor. Associate Account Managers work under the supervision of the account management team, servicing accounts, and are expected to progressively increase their responsibilities to become an independent account manager.

Requirements

A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 2 years in the employee benefits insurance space
Ability to obtain & maintain an insurance license
Demonstrated success in customer service
Excellent oral and written communication skills
Proficiency in Microsoft Office suite
A role model for North Risk Partners’ core values, mission, and desired culture
Demonstrate enthusiasm and a positive attitude
Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
A team player who collaborates and works well with his/her coworkers
A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

Responsibilities

Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
Collaborate with Risk Advisors to determine and meet client goals
Work under the supervision of the Account Management team to: Develop insurance solutions for current clients
Review policies to be certain information and coverages are accurate
Evaluate and prepare renewal comparisons and policy proposals
Communicate and educate clients on policies as needed
Coordinate external (e.g. carrier) and internal (e.g. agency management software systems) implementations of new groups as necessary
Enter activity and other relevant information into the agency management system in accordance with company processes and procedures
Resolve inquiries on service problems to ensure client satisfaction
Promote and implement value-added services available through North Risk Partners
Attend and actively participate in agency service training meetings
Develop and maintain positive relationships with partner insurance carriers
Continue professional development; pursue and maintain professional designations if applicable