Employee Benefits Account Manager

TrueNorth Companies•West Des Moines, IA

1d•Hybrid

About The Position

Are you a detail-oriented problem solver who thrives on building strong client relationships? TrueNorth is seeking an Account Manager to join our Employee Benefits team in either Cedar Rapids, IA, or Des Moines, IA. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team! What TrueNorth Offers: TrueNorth offers a lineup of excellent benefits to all full-time employees, including: Annual Bonus Medical, Dental, Vision, Life, and Disability Insurance 401(k) with Company Contributions Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays Paid Volunteer Time Off and Donation Match Program Tuition reimbursement and paid certifications, licenses, designations Employee Assistance Program (EAP) and wellness program with financial incentives Hybrid Work Schedule $3,000 Referral Bonus Why TrueNorth? We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture. TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work! Click here [https://truenorthcompanies.com/about-truenorth/value-reports/2023-value-report.aspx] to view a video about TrueNorth's Core Values & what they mean to us. TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws. Apply today!

Requirements

High School diploma or GED required.
Two or four-year degree preferred.
Experience in managing a book of Employee Benefits accounts required
Proficient with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions.
Prior customer service experience required.
One year of experience with agency management system or CRM preferred, preferably EPIC.
L&H license required
Strong analytical and critical thinking skills with the ability to solve problems effectively.
Highly collaborative while also capable of working independently with focus and determination.
Demonstrates professionalism, confidentiality, and a strong work ethic in all situations.
Organized and detail-oriented, with the ability to prioritize tasks and manage time efficiently.
Flexible and adaptable, maintaining positivity and focus in a fast-paced environment.
Self-motivated with proven leadership skills and the ability to guide others toward success.

Responsibilities

Manage a book of business with a proactive client service approach, ensuring all deadlines and service standards are met
Serve as a primary point of contact for clients, producers, and service teams; respond to questions regarding policies and services
Build and maintain strong relationships with clients, carriers, and internal partners
Maintain accurate records of policies, renewals, payments, and related documentation
Stay current on industry trends, regulations, tools, and resources to effectively advise and support clients
Coordinate firm resources (Claims, Legal, Safety, Marketing, Technology, etc.) to deliver on client needs and purchased services
Assist with marketing, placement, and renewal of new and existing business in accordance with established workflows
Support client lifecycle projects, including preparing materials for recurring client meetings
Identify opportunities to improve efficiency and enhance the overall client experience
Travel to client sites, carrier meetings, and regional offices as needed; perform other duties as assigned

Benefits

Annual Bonus
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with Company Contributions
Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
Paid Volunteer Time Off and Donation Match Program
Tuition reimbursement and paid certifications, licenses, designations
Employee Assistance Program (EAP) and wellness program with financial incentives
Hybrid Work Schedule
$3,000 Referral Bonus

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