Employee Benefits Account Manager
About The Position
Employee Benefits Account Manager Job Summary Seeking a highly skilled and professional Employee Benefits Account Manager to join a growing team. This role is pivotal in managing and nurturing client relationships, ensuring seamless execution of benefits processes, and delivering exceptional service to the portfolio of small-to-medium business (SMB) clients. The ideal candidate will have a proactive mindset, strong technical expertise, and a passion for providing tailored solutions to meet client needs. Compensation Package Salary : $100,000 - $125,000 annually Commission : 2.5% on all renewal business 401(k) : 4% company match Comprehensive benefits package
Requirements
- Minimum of 4 years of experience managing benefits accounts end-to-end.
- Life and Health (L&H) license required.
- Proficiency in Epic software is preferred.
- Strong understanding of benefits administration, including ACA, ERISA, and COBRA compliance.
- Exceptional communication and interpersonal skills, with the ability to build and maintain professional relationships.
- Demonstrated accountability, teamwork, and professionalism.
- Ability to work effectively in a collaborative, fast-paced environment.
Responsibilities
- Serve as the primary point of contact for a portfolio of SMB benefits clients, managing relationships end-to-end.
- Lead client renewals and open enrollment processes with a proactive and strategic approach.
- Provide empathetic and precise employee-level support, including eligibility changes, enrollment troubleshooting, claims navigation, and benefits inquiries.
- Ensure compliance with ACA, ERISA, COBRA, and other related benefits regulations, escalating issues as necessary.
- Collaborate with third-party administrators (TPAs), carriers, and vendors to resolve issues efficiently and maintain a consistent client experience.
- Contribute to the development and refinement of workflows, templates, and service standards as the agency scales.
- Leverage modern benefits platforms and tools to enhance accuracy, reduce manual tasks, and keep clients informed.
- Partner with internal teams, including placement, producers, and operations leadership, to improve client retention and outcomes.
Benefits
- 401(k) : 4% company match
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
