Emerging Channels Manager

Primax

7d • $105,600 - $134,600

About The Position

The Manager, Emerging Channels, is responsible for driving growth, retention and relationship effectiveness across Velera’s emerging channels. This role focuses on developing strategic relationships with financial institutions providing consultation to provide thought leadership and strategic direction. This role will coach and counsel team members to ensuring adoption of digital solutions and achieving penetration targets for key product categories and portfolio growth The position plays a critical role in supporting Velera’s revenue objectives through consultative engagement and the development and execution of best practices. The manager will engage in client interactions as needed to support account executives and foster C suite relationships within the financial institution. The manager will provide coaching and direction on day to day activies as well as provide development coaching to ensure that staff experiences continual growth The manager will lead various initiatives for Primax as assigned and will collaborate with internal stakeholders to ensure an effective outcome. The manager will occasionally represent Primax at events or onsite at client activities and should in those circumstances be prepared to provide thought leadership.

Requirements

• Minimum 5+ years of experience in sales, account management, or business development within financial services or technology solutions (required).
• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff.
• Bachelor’s degree in Business, Marketing, or related field required.
• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff.
• Communication Skills: Strong ability to engage with C-level executives and internal stakeholders (required).
• Data-Driven Decision Making: Proficiency in analyzing performance metrics and using Salesforce for tracking (required).
• Strategic Thinking: Ability to align initiatives with business objectives (required).
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement.
• Direct staff, to ensure that all duties are performed according to department performance standards.
• Strong negotiation skills to ensure successful renewals and maximize opportunities with outside vendors
• Thought leadership to effectively represent the Primax brand at various events and speaking engagements
• Regular and reliable attendance.

Nice To Haves

• Other certifications that support the knowledge, skills, and abilities below would be a plus
• Change Management: Adaptability to evolving business needs and industry trends (preferred).
• Negotiation Skills: Ability to manage contract extensions and renewals effectively (preferred).

Responsibilities

• Monitor and report on key metrics including retention, solution penetration, and contract extensions to ensure incentive targets are met.
• Develop best practices to support a superior Strategic Business Review process
• Collaborate with internal teams to execute marketing campaigns, consulting engagements, and solution implementations.
• Analyze account performance and identify opportunities for upselling and cross-selling solutions aligned with Velera’s growth strategy.
• Develop and maintain strong relationships with financial institutions to ensure retention and expansion of Velera’s products and services.
• Develop best in class resources to ensure a distinguished level of support
• Lead strategic initiatives to increase penetration of digital experience, growth, and best practice solutions and portfolio growth across assigned accounts.
• Ensure compliance with Velera’s policies, procedures, and service standards while delivering exceptional client service.
• Provide guidance and education on industry trends and challenges to team members to ensure our consultative support is inclusive of the current environment
• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff.
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement.
• Direct staff, to ensure that all duties are performed according to department performance standards.
• Responsible for reporting risks that are identified to the appropriate team and/or management.
• Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.
• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
• Support a workplace where every employee feels valued, respected, and connected.
• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

Benefits

• Great Work/Life Benefits!
• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level