Emergency Veterinary Receptionist - Evening
About The Position
Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC. This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism. As a 24-hour specialty and emergency hospital , CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination .
Requirements
- 2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
- Experience in high-volume or emergency environments
- Exceptional communication skills with a focus on empathy and clarity
- Strong multitasking and problem-solving abilities
- Ability to remain calm and professional in high-stress situations
- Are confident in emergency client interactions
- Can prioritize effectively in rapidly changing situations
- Require minimal supervision in high-pressure environments
Nice To Haves
- Direct experience in veterinary emergency or specialty hospitals
- Confidence handling difficult conversations and urgent scenarios
Responsibilities
- Serve as the front-line Veterinary Receptionist / CSR for emergency and critical care clients
- Manage high-volume calls and in-person interactions with urgency and empathy
- Guide clients through emergency intake, wait times, and care expectations
- Communicate clearly and compassionately during stressful or emotional situations
- Coordinate closely with medical teams to ensure accurate and timely communication
- Resolve client concerns and provide support throughout the visit
- Maintain detailed, real-time medical and client records
- Support client satisfaction and retention in a critical care environment
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off + Holiday Pay
- Employee pet care discounts
- Life insurance options
- Health & Wellness resources through Calm Health
- Legal service offerings available with RocketLawyer.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
