Emergency Veterinary Receptionist - Daytime
About The Position
Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC. This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism. As a 24-hour specialty and emergency hospital , CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination .
Requirements
- 2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional (veterinary, specialty, ER, or human healthcare)
- Proven ability to manage high-volume client interactions
- Excellent verbal, written, and interpersonal communication skills
- Strong multitasking and organizational abilities
- Ability to maintain professionalism in fast-paced, high-stress environments
- Managing complex scheduling and workflows
- Handling demanding client interactions independently
- Delivering a high-level, concierge-style client experience
Nice To Haves
- Experience in veterinary specialty or emergency medicine
- Familiarity with advanced scheduling systems and EMR platforms
- Demonstrated success in client engagement, retention, or service excellence roles
Responsibilities
- Deliver an elevated veterinary receptionist / client service experience from first interaction through completion of care
- Manage high-volume phone lines and front desk operations with efficiency and professionalism
- Schedule and coordinate specialty appointments with strong attention to detail
- Serve as a liaison between clients, specialists, and clinical teams
- Provide clear, compassionate communication regarding services, expectations, and timelines
- Maintain accurate and thorough client and patient records
- Navigate sensitive or emotional situations with confidence and professionalism
- Support client retention and satisfaction through exceptional service
Benefits
- Competitive pay: Starting at $16/hr, negotiable based on experience
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off + Holiday Pay
- Employee pet care discounts
- Life insurance options
- Health & Wellness resources through Calm Health
- Legal service offerings available with RocketLawyer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
