Emergency Services Support Staff (Overnight Crisis Response)
About The Position
The Emergency Services Support Staff (Overnight Crisis Response) is a member of REST’s Emergency Services team and reports directly to the Crisis Support Supervisor. This position provides overnight coverage within the Emergency Receiving Center (ERC), supports the 24/7 hotline, and responds to emergent safety needs of adult women who have experienced sex trafficking or involvement in the sex trade. This role serves as an on-call overnight crisis responder for survivors fleeing harmful or life-threatening situations. Responsibilities include answering and triaging hotline calls, conducting immediate safety planning, coordinating emergency shelter placements, and facilitating intake into crisis and safety beds. Staff must demonstrate advanced risk assessment skills, sound judgment, and the ability to respond calmly in high-pressure situations. All Emergency Services team members work cohesively under the leadership of the Crisis Support Supervisor to ensure 24-hour continuity of care, uphold safety protocols, and provide trauma-informed, survivor-centered services within REST’s continuum of care.
Requirements
- Minimum 1–2 years of experience in crisis intervention, shelter services, outreach, or related human services field
- Ability to work independently and make sound decisions during overnight shifts
- Advanced documentation and organizational skills
- Valid driver’s license and ability to travel locally for outreach
Nice To Haves
- Demonstrated experience with crisis hotline response and de-escalation
- Knowledge of trauma-informed and culturally responsive care practices
Responsibilities
- Provide experienced crisis hotline response, including de-escalation, safety planning, crisis intervention, follow-up support, and resource referrals
- Serve as on-call responder for survivors fleeing harmful situations
- Coordinate emergency arrivals and complete overnight intakes into crisis and safety beds
- Provide trauma-informed, strengths-based emotional support consistent with REST policies
- Maintain accurate and timely documentation of hotline calls, case notes, and incident reports
- Maintain consistent overnight presence, providing supervision, facility oversight, and security
- Provide crisis intervention and direct guest support within the ERC
- Provide crisis intervention and guest support with ERC guest
- Offer culturally responsive care that honors guests’ strengths, identities, and lived experiences
- Provide warmth, inspiration, and caring accountability to support guests in reaching self-identified goals
- Assist guests in accessing local and national services aligned with their strengths, needs, and culture
- Conduct daily program operations as directed, including database entry, administrative tasks, and facility safety responsibilities
- Participate in weekly late-night outreach to distribute resources and share REST’s hotline information
- Collaborate with ERC team members and external partners to maintain an updated resource database (housing, mental health, food access, emergency services, etc.)
- Support seamless referrals into REST programs and community services
- Collaborate with ERC team to ensure comprehensive, coordinated care for guests
- Utilize trauma-informed preventive care and de-escalation tools
- Cultivate an inclusive, safe environment that welcomes all cultures and perspectives
- Participate in required Emergency Services and agency-wide meetings and trainings
- Maintain organized, current case files and documentation in compliance with policy
- Other duties as assigned
Benefits
- Part-Time benefits (working less than 32 hours/week): include accrued safe and sick time based on the hours worked, one paid mental health hour each week, and a 403b retirement plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
