Emergency Services Weekend Support Staff
About The Position
The Emergency Services Weekend Support Staff position is a part of the Emergency Services team, who are responsible for coverage in the REST’s Emergency Receiving Center (ERC) and 24/7 hotline. The ERC is a short-term emergency shelter for adult women who have experienced sex trafficking or the sex trade. Guests can stay at the shelter in individual rooms for an initial 30 days, with the option for ongoing extensions of 30 days depending on individual self-identified needs and engagement in services. Guests of the ERC receive stabilizing support like crisis intervention, referrals for on-site medical, mental health, and substance use treatment, and support groups. REST’s 24/7 hotline responds to calls from survivors, providing resources, information, and emotional support. Support Staff are often the first point of contact clients make when accessing shelter and hotline services with REST, and play a critical role in ensuring services are running smoothly. Central to this position is the ability to develop trusting relationships while maintaining policies and procedures to ensure safe and effective programming. All members of the Emergency Services team work cohesively to support the individual physical, emotional, and spiritual needs of guests.
Requirements
- Understanding of the various types of trauma and effects of complex trauma
- Ability to respond to crisis and/or escalated behavior with calm and confidence
- Able to thrive in an intense and often times unpredictable work environment
- Ability to organize, discern, and problem-solve creatively
- Flexible – able to respond to directives in a timely manner
- Ability to maintain a positive collaborative relationship among staff
- Strong self-awareness, coping skills, emotion regulation, and conflict resolution
- Able to move freely throughout REST’s facilities, including ascending and descending stairs
- Able to effectively work in a diverse workplace, and be self-aware regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/ spirituality, and disability
- Ability to work in harmony with the REST statement of faith and nurture the spiritual health of the team
- Ability to work in a fast-paced, dynamic environment
- Must have reliable transportation, current auto insurance, and a clean driving record
- Must be able to lift up to 30 pounds and move up and down stairs
Nice To Haves
- Proven experience in caretaking and customer service, preferably in a shelter setting.
- Able to engage in active listening and communication to relay accurate information
- Technology skills: Apple products, iPhone & iMac, Microsoft Office, Google Drive, Dropbox, email, basic computer skills
- Knowledge and ability to speak another language are welcome
Responsibilities
- Familiar with resources and services that meet the needs of shelter guests
- Consistent presence in the shelter and on the hotline, building relationships with guests, providing acceptance and unconditional care
- Collaborative team player working to ensure comprehensive care for guests
- Create a safe, trauma-informed, and supportive shelter environment
- Provide warmth, inspiration, and caring accountability to assist clients in reaching their self-identified goals
- Provide culturally responsive care for all guests, interns, and volunteers
- Responsible for daily operations of the program, including administrative tasks and facilities upkeep, laundry, and maintaining cleanliness and health standards
- Become knowledgeable of other community and area service provider resources to make referrals
- Assist in connecting clients to services that fit their needs and culture
- Utilize prevention and de-escalation tactics to avoid violence or escalated behavior problems, following REST’s escalation protocol
- Answer, respond to, and log calls coming in through the REST Hotline
- Offer emotional support and referrals to callers on the 24/7 REST hotline, increasing callers’ awareness of available resources to meet their immediate needs
- Participate in all necessary Emergency Services and REST staff meetings and trainings
- Maintain case notes and files in an orderly, up-to-date manner
- Responsible for facility oversight and security during shifts
- Be mindful to help build a culture of cooperation and positive support
- Sort, report, and distribute gift-in-kind donations
- Other duties as assigned
Benefits
- accrued safe and sick time based on the hours worked
- one paid mental health hour each week
- a 403b retirement plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
