Generalist Clinician, ERS

Netcare Corp. • Columbus, OH

5d

About The Position

Responsible for providing telephone triage as it relates to mental health and /or alcohol and other drug crisis intervention. This position is the gateway to Netcare Access. Individuals in this class will perform duties under the supervision of the Director, Community Services.

Requirements

• Ability to engage in problem solving process.
• Ability to relate to clients with a variety of age, economic/educational backgrounds, personality types and problems.
• Ability to deal with violent or potentially violent clients.
• Ability to quickly assess and prioritize information received.
• May provide services in CIS East, West, or CSU as assigned.
• Exhibits flexibility and ability to manage multiple demands in a fast-paced environment.
• Ability to use a range of techniques and interventions.
• Ability to utilize reference material such as maps, directions and street locations.
• Basic knowledge of the demographic and human services network in Franklin County.
• Ability to work in alternate locations as assigned.
• Demonstrated skills in the use of personal computer to record client data, produce written correspondence or reports.
• Ability to hear and speak well enough to converse with clients or others employee’s in person or over   the telephone for a majority of the time.
• Ability to see well enough and have the manual dexterity and physical ability to access referral source and other information from a wide selection of manuals, texts, etc. while engaged in a crisis intervention telephone conversation with a client.
• Ability to achieve and maintain certification in required training programs.
• Bachelor’s degree required.
• LSW/LPC
• 2 years experience in crisis setting
• Demonstrates DSM IV assessment and diagnostic skills.
• Ability to provide effective clinical interventions
• Ability to accurately and succinctly document clinical interventions.
• Ability to complete required paperwork in a timely and error-free fashion.
• Ability to apply risk management and problem-solving techniques to clinical/workplace situations.
• Ability to engage and de-escalate clients in a professional and effective manner.
• Ability to effectively work as a member of a team.
• Demonstrates broad knowledge of and ability to access community resources on behalf of clients.
• Ability to adhere to Agency Policies, Procedures and other expectations.
• Actively seeks opportunities to develop clinical skills.

Nice To Haves

• experience with AOD a plus.

Responsibilities

• Triage via the telephone by determining the severity of the client’s request; provides linkage to appropriate Access locations or other community services and hotlines.
• Makes appropriate internal/external emergency and crisis intervention referrals; dispatches mobile crisis services (CCR, Probate Pre-screener, Older Adult, Youth Services, Reach Out Worker and Mobile Unit) and or cab or 911 as appropriate.
• Makes non-crisis referrals for specialized services to other community resources; schedules appointments.
• Maintains timely and complete documentation of services and activities, which meet the standards of Netcare and accrediting agencies.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees